Open to opportunities

Abba Rabbi Banzon Caderao

@abbarabbibanzoncader

Message

4 years in BPO and 6 years as VA

Philippines

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

My experience working in different work environments allows me to create working relationships, set goals, learn to delegate tasks and ask for help if needed as well as my passion and commitment. Helping my team by using my strengths, clearly understanding my role, and staying flexible and reliable until the task is completed. Be positive, and help others as much as possible, by being cooperative and willing to work hard, which makes a good impression on everyone – including the client.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Rapid Assistants

Jan 2023 - Jan 2024 (1 year)

Skilled Senior Customer Service Specialist with over 9 years of experience in delivering exceptional customer support. Known for enhancing customer satisfaction and driving process improvements while training junior team members.

Customer Support Process Improvement Leadership Mentorship Communication Problem Solving Customer Relationship Management Technical Support Social Media Management

Email and Chat Support Specialist

The Cobblers

Jan 2023 - Jan 2024 (1 year)

Responded to customer inquiries via email and live chat promptly and professionally, providing accurate information about products and services while resolving issues efficiently.

Email Support Chat Support Customer Service Communication Escalation Management Time Management

ECOMMERCE Manager

The Amazon

Jan 2018 - Jan 2020 (1 year 11 months)

Managed day-to-day operations of the Amazon seller account, including inventory management and product listings. Developed pricing strategies and handled customer inquiries to ensure satisfaction.

Inventory Management Pricing Strategy Customer Feedback Market Analysis Customer Satisfaction Data Analysis Product Listing

Online English Tutor - ESL

BIBO GLOBAL INC.

Jan 2018 - Jan 2020 (1 year 11 months)

Delivered engaging English lessons to students through virtual platforms, implementing lesson plans that cater to diverse learners and providing constructive feedback.

Lesson planning Student Engagement Feedback Communication Curriculum Development Classroom Management

Chat Support Specialist

Sutherland Global Services

Jan 2017 - Jan 2018 (1 year)

Provided prompt and accurate responses to customer inquiries via live chat, resolving issues efficiently while maintaining professionalism.

Chat Support Customer Service Communication Time Management Customer Satisfaction

Billing and Collections Specialist

Teleperformance, Inc.

Jan 2016 - Jan 2017 (1 year)

Generated and issued accurate invoices, monitored accounts receivable, and provided exceptional customer service by addressing billing inquiries and disputes.