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Arianne Calanglang

@ariannecalanglang

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Results-driven virtual assistant specializing in customer care, technical support, and e-commerce administration.

Philippines

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What I'm looking for

I seek a remote role where I can apply my customer-care and technical support skills, contribute to process improvements, and grow in a collaborative, results-oriented team.

I am a results-driven Virtual Assistant with over 5 years of experience in customer service, technical support, and administrative operations across telecom, insurance, and e-commerce sectors. I consistently deliver fast, friendly, and effective solutions through phone, email, and chat while maintaining high-quality documentation and KPIs.

In recent roles I managed customer communications end-to-end, handled escalations, created invoices and receipts, and produced insight reports to improve partner performance and customer satisfaction. I am tech-savvy with hands-on experience using CRM platforms, ticketing systems, remote-support tools, and collaboration suites to keep distributed teams aligned.

I bring strong problem-solving, clear communication, and attention to detail, complemented by certifications (e.g., HIPAA) and a track record of recognition during training. I thrive in roles that require initiative, reliability, and a customer-first mindset.

Experience

Work history, roles, and key accomplishments

Customer Service Leader

Kamtech Solar Solutions

May 2024 - Apr 2025 (11 months)

Solely managed customer communications via phone and email, handled escalations and forwarded leads, and prepared invoices, receipts, and proposals to support sales and solar project updates.

Customer Support Escalation Management Invoicing CRM Communication Documentation

Customer Service Associate

ezCater | Partner Hero Philippines Corporation

Nov 2022 - May 2024 (1 year 6 months)

Provided multi-channel customer support (phone, email, chat), collaborated with internal teams to resolve complex issues, and created insight reports that improved partner performance and satisfaction.

CRM Reporting Cross Functional Collaboration Customer Satisfaction Zendesk Data Analysis

Customer Care Representative

Carelon Global Solutions

Jan 2022 - Nov 2022 (10 months)

Addressed insurance-related inquiries on benefits, claims, contracts, and eligibility with accuracy and empathy while maintaining comprehensive documentation and high KPI performance.

Insurance Documentation Customer Experience Quality Assurance Data Entry

Technical Support Representative

EMAPTA

Dec 2020 - Dec 2021 (1 year)

Delivered NBN, VoIP, phone, and mobile technical support, managed configurations, scheduled service calls, and used remote tools to troubleshoot and ensure quick resolution.

VoIP Technical Support Schedule Services Microsoft Teams Problem Solving

Technical Support Representative

iPrimus Acquire BPO

Apr 2017 - Feb 2020 (2 years 10 months)

Provided technical support for internet, mobile, and entertainment services to Australian clients, resolved issues, documented cases in Salesforce, and collaborated using remote tools.

Salesforce Remote Tools Team Collaboration Case Documentation Customer Service