Open to opportunities

Glazymae Mayaki

@glazymaemayaki

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Detail-oriented virtual assistant with extensive customer support experience.

Philippines

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What I'm looking for

I am looking for a role that allows me to utilize my customer support skills in a dynamic environment, where I can contribute to team success and grow professionally.

I am a highly motivated and detail-oriented professional seeking a Virtual Assistant position. With extensive experience in customer support, I excel in providing exceptional service through various channels, including email, chat, and WhatsApp. My ability to address inquiries, resolve issues, and ensure customer satisfaction has been a cornerstone of my career.

Throughout my professional journey, I have developed strong organizational skills and a focus on enhancing client satisfaction. I have successfully managed multiple support channels simultaneously, ensuring prompt and efficient responses to customer inquiries. My experience includes tracking and documenting customer interactions in CRM software, which has allowed me to maintain a high level of professionalism while streamlining operational processes.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Agent

Current

Alorica

Jan 2024 - Present (1 year 5 months)

Provided exceptional customer support across email, chat, and WhatsApp, resolving inquiries and ensuring high customer satisfaction. Delivered quick, accurate responses while maintaining professionalism and managing multiple support channels efficiently. Tracked customer interactions in CRM software and collaborated on process improvements to reduce response times.

Customer Support Chat Support WhatsApp CRM Software Problem Solving Troubleshooting Customer Satisfaction Process Improvement

Freelance English Tutor

Self Employed

Jan 2023 - Dec 2023 (11 months)

Fostered a positive and supportive learning environment, encouraging children to practice English and apply new vocabulary. Monitored progress and provided regular feedback to students and parents, ensuring effective learning. Conducted online lessons using interactive platforms like Zoom, Google Meet, and Skype, enhancing teamwork and social language use.

Zoom Google Meet Skype Communication Time Management Curriculum Development

Education

Degrees, certifications, and relevant coursework

Saint Vincent Diocesan College of Bislig

Bachelor of Science, Social Work

Studied the principles and practices of social work, focusing on community development and human welfare. Gained knowledge in social policies, human behavior, and intervention strategies.