Honey Loren Wage
@honeylorenwage
Dedicated customer support specialist with extensive experience in client relations.
What I'm looking for
I am a dedicated customer support specialist with over 15 years of experience in various customer-facing roles. My journey began as a Customer Service Representative, where I honed my skills in handling inquiries and resolving complaints effectively. I have a proven track record of building sustainable relationships with customers, ensuring their satisfaction through open and interactive communication.
In my most recent role at Minogames Inc., I excelled in responding to customer inquiries and providing product information. My ability to assess customer needs and collaborate with team members has significantly improved our service quality. I am passionate about fostering positive interactions and managing online reputations, as demonstrated during my time as an Executive Virtual Assistant, where I managed communications and addressed feedback promptly.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Minogames Inc.
Nov 2019 - Feb 2025 (5 years 3 months)
Responded to customer inquiries via chat support, providing product information and guidance as needed. Identified and assessed customers' needs to achieve satisfaction.
Executive Virtual Assistant
Faces Consent
Oct 2019 - Mar 2020 (5 months)
Gathered contact details from various sources and accurately entered them into the CRM system. Responded to comments and messages promptly, addressing inquiries and fostering positive interactions on social media platforms.
Online Teacher
Native Camp
Aug 2017 - Nov 2017 (3 months)
Instructed online lessons to students, addressing their questions and concerns effectively. Facilitated a positive and engaging learning environment for diverse student populations.
Consumer Relations Officer
Hewlett-Packard Enterprise
May 2013 - Mar 2017 (3 years 10 months)
Responded to product and service questions, suggesting information about other products and services. Processed orders, prepared correspondences, and fulfilled customer needs to ensure satisfaction.
Part-Time Office Administrator
Rightsize Business Systems Phils. Inc.
Jan 2012 - Apr 2013 (1 year 3 months)
Provided general office support for a variety of clerical activities and tasks, including answering incoming calls and managing the reception area. Organized office communication and activities on a day-to-day basis.
Outbound Sales Representative
Acquire Asia Pacific Inc
May 2011 - Oct 2011 (5 months)
Conducted outbound calls to prospective customers to generate leads and drive sales. Successfully met and exceeded sales targets through effective communication and persuasion.
Customer Service Representative
24/7 Philippines
Mar 2009 - Jan 2011 (1 year 10 months)
Made outbound calls to customers to engage them regarding product updates, service inquiries, account management, and sales opportunities. Maintained high levels of customer satisfaction through proactive communication.
Customer Service Representative
Keywest Data Network Inc.
Jun 2007 - Sep 2008 (1 year 3 months)
Handled customer complaints, providing appropriate solutions and alternatives within time limits. Followed up to ensure resolution and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
University of the East
Bachelor of Arts, Broadcast Communication
Studied Broadcast Communication, gaining foundational knowledge in media production, communication theories, and public relations. Developed skills in content creation and effective communication strategies.
Availability
Location
Authorized to work in
Job categories
Interested in hiring Honey Loren?
You can contact Honey Loren and 90k+ other talented remote workers on Himalayas.
Message Honey LorenFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
