Rey Hernandez

As a dedicated customer service representative, I have honed my skills in providing exceptional support across various platforms. My journey began as a Field Technician at Spectrum, where I configured network devices and developed strong communication skills while interacting with clients. This experience laid the foundation for my subsequent roles, including a Customer Engineer position at Microsoft, where I collaborated with teams to troubleshoot and resolve complex system issues.

Most recently, I have excelled as a Customer Service Agent at Featherstone, where I utilized my product knowledge to assist customers effectively. My ability to remain calm under pressure and resolve inquiries quickly has been instrumental in maintaining high customer satisfaction. I am currently pursuing a Bachelor of Arts degree, which further enhances my communication, organizational, and multitasking skills, making me a valuable asset to any team.