Open to opportunities

Michael Caruso

@michaelcaruso

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Motivated professional seeking a Remote Customer Service Representative role.

United States

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What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to leverage my customer service and technical skills.

As a dedicated customer service professional with over five years of experience, I excel in delivering empathetic and efficient support in both service and technical environments. My strong interpersonal communication skills and problem-solving abilities allow me to build rapport with diverse individuals, ensuring a 95% satisfaction rate in feedback surveys. I thrive under pressure, adeptly de-escalating conflicts and maintaining composure in challenging situations.

My technical aptitude is complemented by my experience as a fiber optic technician, where I consistently achieved high-quality installations and diagnostics. I have a proven track record of assisting non-technical customers with complex systems, enhancing their understanding and satisfaction. Additionally, I have led large-scale fiber optic deployments, collaborating with teams to ensure seamless installations and providing client training on system usage.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Aarons

Delivered over 5 years of direct customer service in service and technical environments, building rapport with diverse individuals across various industries. Resolved customer complaints, clarified billing issues, and guided clients through troubleshooting steps, achieving a 95% satisfaction rate in feedback surveys. Recognized for maintaining composure in high-pressure situations, de-escalating c

Customer Service Technical Support Troubleshooting Conflict Resolution Customer Relationship Management

Volunteer Firefighter

Springfield Fire Department

Jan 2018 - Dec 2020 (2 years 11 months)

Responded to emergency calls, demonstrating teamwork, quick decision-making, and composure under high-pressure situations. Participated in community safety initiatives, educating residents on fire prevention and emergency preparedness.

Emergency Response Teamwork Community Engagement

Education

Degrees, certifications, and relevant coursework

Bangor Adult Education

GED, General Education

Activities and societies: NCTI Field Technician Certificates (1–6), FEMA ICS (Incident Command System) Certification, Additional on-the-job training in safety, mechanical systems, and field tech work

Obtained a General Education Development (GED) certificate, demonstrating foundational academic skills. This certification provided a strong basis for further professional and technical training.