Isaac User

I'm a dedicated Customer Service Representative with a strong focus on empathy and active listening, which I leverage to resolve customer-related issues effectively. My experience includes working with enterprise-level CRM software like Salesforce, where I have successfully increased customer satisfaction scores significantly. I am also on the path to completing my CompTIA A+ and ACSP certifications, which will further enhance my IT support capabilities.

Throughout my career, I have demonstrated my ability to manage high call volumes while maintaining a high level of customer satisfaction. For instance, during my time at CVS Pharmacy, I resolved up to 150 customer inquiries daily, achieving a 95% customer satisfaction rate. I believe in fostering long-term relationships with clients by advocating for their needs and ensuring seamless communication between departments.

My educational background in Mechanical Engineering, combined with my minor in Theatre and Creative Writing, has equipped me with unique problem-solving skills and the ability to communicate effectively in various settings. I am eager to assist in IT or customer-related needs and contribute positively to any team I join.