RENZ MANALO
@renzmanalo
Dedicated customer service representative with a focus on growth.
PhilippinesWhat I'm looking for
I am Renz Gozo Manalo, a passionate customer service representative with a Bachelor of Science in Information Technology. Over the past several years, I have honed my skills in various customer service roles, including positions at Sykes Asia Inc. and Everise PH. My experience has equipped me with the ability to handle customer inquiries efficiently while maintaining a positive attitude.
Throughout my career, I have consistently aimed to enhance my skills and contribute to the organizations I work with. I thrive in dynamic environments and am eager to take on new challenges that allow me to grow both personally and professionally. My goal is to leverage my background in IT and customer service to provide exceptional support and drive organizational success.
Experience
Work history, roles, and key accomplishments
Appointment Setter/Sales Customer Service
Otte Polo
Jan 2025 - Dec 2025 (11 months)
Set appointments for sales teams and managed customer inquiries. Provided sales support and maintained customer relationships.
Customer Service Representative
Teletech BPO
Jan 2024 - Dec 2025 (1 year 11 months)
Handled customer interactions and provided support for various services. Collaborated with team members to achieve service targets.
Data Entry
Tactical Back Office
Jan 2024 - Dec 2024 (11 months)
Performed accurate and efficient data entry tasks. Ensured data integrity and confidentiality in all operations.
Customer Service Representative
Everise PH.
Jan 2023 - Dec 2024 (1 year 11 months)
Assisted customers with their concerns and provided appropriate solutions. Maintained a high level of customer satisfaction through effective communication.
Customer Service Representative
Sykes Asia Inc.
Jan 2021 - Dec 2023 (2 years 11 months)
Provided excellent customer service and support to clients. Resolved customer inquiries and issues efficiently and professionally.
Education
Degrees, certifications, and relevant coursework
Kolehiyo ng Lungsod ng Lipa
Bachelor of Science, Information Technology
Studied Information Technology, gaining foundational knowledge in the field. Focused on core IT concepts and principles.
Colegio de Sto. Domingo de Silos
Attended Colegio de Sto. Domingo de Silos. Specific field and degree information not provided.
STI College Balayan
Attended STI College Balayan. Specific field and degree information not provided.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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