MICHAEL JOSEPH LEI

Responsible for setting appointments for clients, generating sales, handling cold calls, and updating data in Podio. Managed both outbound and inbound calls effectively.

Handled customer inquiries via phone and email, processed new accounts, managed mobile plan changes, and collected information for CRM.

Managed phone orders, upsold menu items, tracked orders, processed payments and refunds, and prepared reports and documents.

Answered inbound calls, conducted cold calls to potential sellers, updated CRM information, and scheduled site visit appointments.

Managed incoming calls, built relationships with customers, addressed inquiries, and generated sales leads.

Engaged potential customers by answering questions, maintaining records, and resolving service problems effectively.

Bachelor of Science in Criminology.