Open to opportunities

SALVACION ZARA

@salvacionzara

Message

Detail-oriented customer care and sales representative with 5+ years resolving inquiries and driving service outcomes.

Philippines

Message

What I'm looking for

I am seeking a customer-facing role where I can apply my sales and support experience, work in a collaborative team, and continue developing service and retention skills.

I am a detail-oriented customer care and sales professional with over five years of experience providing solutions for inbound and outbound accounts, including chat support and voice inbound services. I have worked across Telco and US consumer accounts and consistently resolved customer inquiries while maintaining service quality.

My strengths include strong organizational skills, time-management, strategic planning, and basic computer literacy that support efficient case handling and multitasking in high-volume environments. I have experience with sales, customer retention, and complaint resolution across multiple channels.

I bring a steady, service-focused work ethic and clear verbal and written communication to every role, and I aim to contribute to teams that value responsive customer support and measurable service improvements.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Foundever

Nov 2016 - Oct 2023 (6 years 11 months)

Provided inbound voice and chat support for telco and Groupon US accounts, resolving customer inquiries and complaints to maintain service quality over a 7-year period.

Customer Service Chat Support Time Management Verbal Communication Written Communication Organizational Skills

Sales Representative

Sitel

Jan 2016 - Jan 2020 (4 years)

Handled inbound/outbound sales for telco accounts and supported Groupon US customers, meeting sales and service targets while managing customer escalations.

Sales Inbound & Outbound Customer Service Customer Retention Strategic Planning Scheduling Multitasking