Open to opportunities

Verna Layoso

@vernalayoso

Message

Dedicated customer service representative with strong communication skills.

Philippines

Message

What I'm looking for

I seek a long-term career with opportunities for growth and a supportive team environment.

I am a dedicated customer service representative with a strong commitment to providing excellent service. With experience in various roles, including appointment setting and email analysis, I have honed my skills in handling customer inquiries and resolving issues efficiently. My background in customer retention and inbound sales has equipped me with the ability to manage multiple responsibilities while maintaining a positive attitude.

Throughout my career, I have demonstrated my ability to work independently and as part of a team. I take initiative in my tasks and am self-motivated, ensuring that I meet and exceed expectations. My educational background in secretarial education has further enhanced my organizational skills, allowing me to manage office tasks effectively. I am looking for a long-term career where I can continue to grow and contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Lead Heroes

Aug 2024 - Present (10 months)

Handled healthcare accounts, setting appointments for prospective clients. Explained product and service offerings to clients effectively.

Appointment Setting Customer Service Healthcare Client Communication Sales Presentations

Customer Service Representative

Ibex Philippines

Sep 2022 - Present (2 years 9 months)

Managed retention accounts and monitored customer orders. Handled inbound calls, focusing on customer retention.

Customer Service Inbound Customer Retention Account Management

Email Analyst

Pilipinas Teleserve Inc

Aug 2021 - Present (3 years 10 months)

Performed daily tracking and tagging using Hydra, and edited various documents. Addressed client concerns in a timely and efficient manner, managing end-to-end email correspondence.

Data Tracking Editing Client Communication

Secretary/Liason Officer

Gruppo Espazio Company

Jan 2019 - Present (6 years 5 months)

Managed office tasks including filing, generating reports, recording supplies, and maintaining the filing system. Handled payroll, bank deposits for client payments and billing, and prepared billing payments.

Payroll Management Bank Reconciliation

Education

Degrees, certifications, and relevant coursework

Pamantasan ng Lungsod ng Pasay

Associate Secretarial Education, Secretarial Education

Completed an Associate Secretarial Education program, focusing on administrative and secretarial skills. The curriculum likely covered office management, communication, and basic business practices.