Rizalyn Pesigan
@rizalynpesigan
Experienced customer service associate with excellent communication skills.
What I'm looking for
I am a flexible and experienced customer service associate with a strong background in managing customer interactions and resolving issues effectively. My journey in customer service has equipped me with excellent time management skills and the ability to communicate clearly and effectively with clients. I thrive in team environments but am also capable of taking the initiative to solve problems independently.
Throughout my career, I have worked diligently to build sustainable relationships with customers, ensuring their needs are met with the utmost satisfaction. My experience includes managing incoming phone calls, handling customer complaints, and providing accurate information using the right tools and methods. I am always enthusiastic about learning and embracing new challenges, which drives my commitment to delivering exceptional service.
Experience
Work history, roles, and key accomplishments
VA Customer Service Representative
Zappysales
Jan 2025 - Present (7 months)
Managed Amazon accounts and handled outbound calls, ensuring efficient customer engagement. Provided comprehensive support by managing tickets via email and chat, resolving customer inquiries effectively.
Customer Service Representative
ResultsCX
Jan 2018 - Present (7 years 7 months)
Managed incoming phone calls and assessed customer needs to ensure satisfaction. Built sustainable relationships and trust with customers through open and interactive communication.
Education
Degrees, certifications, and relevant coursework
AMA Colleges
Bachelor of Science, Information Technology
Currently pursuing a Bachelor of Science in Information Technology, focusing on foundational IT concepts and applications. Developing skills in various aspects of information technology.
Manuel S. Enverga Institute Foundation Inc
Secondary Education, General Studies
Completed secondary education, building foundational knowledge across various subjects. Developed essential academic and interpersonal skills during this period.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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