Open to opportunities

Jeanezy Gabato

@jeanezygabato

Seeking remote full- or part-time work. Experienced in customer service, tech support, email/chat support, and appointment setting.

Philippines

Message

What I'm looking for

I am looking for a customer-facing role where I can use appointment-setting and support skills to improve client experience and drive operational efficiency.

Customer Service Rep, Tech Support, and Appointment Setter.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Telco Account

Provided frontline customer service for three years handling mobile inquiries, troubleshooting issues, and ensuring accurate information and effective problem resolution.

Troubleshooting Customer Support Mobile Verbal Communication Organizational Skills Time Management

Customer Service Representative

BDC Automation

Provided appointment setting and customer support for sales-qualified leads, scheduling and managing car appointments while resolving customer inquiries to drive conversions and booking accuracy.

Appointment Setting Customer Service Scheduling Verbal Communication Time Management Organizational Skills

Customer Support Specialist

LegalZoom

Delivered chat and email support for two years, assisting customers with business documentation and guiding them through service processes to improve resolution rates.

Email Support Chat Support Customer Service Business Documents Written Communication Troubleshooting Time Management

Education

Degrees, certifications, and relevant coursework

South Eastern College of Padada

Bachelor of Science in Education, Social Studies

2018 -

Activities and societies: Customer service and appointment setting experience; assisted customers with inquiries, scheduling, and business documentation.

Pursuing a Bachelor of Science in Education majoring in Social Studies with coursework and training in customer service and appointment setting.