John Russel Leones

JL

Open to opportunities

John Russel Leones

@johnrusselleones

Customer service and data entry specialist with IT background, focused on fast resolution and process improvement.

What I'm looking for

I want to contribute my skills in a customer-focused team where I can deliver rapid first-contact resolution, uphold SOPs, and use my IT-leaning analytical skills to improve efficiency and support long-term growth.

I’m a customer-focused professional with over four years of experience in high-volume BPO environments, specializing in resolving complex inquiries and maintaining top-tier client satisfaction. With a background in Information Technology and advanced technical training, I bring strong technical aptitude and analytical skills to every queue I support.

I’ve worked across roles including Customer Service Representative (Sales), Campaign Specialist, Customer Service Representative, Data Entry Specialist and Content Moderator, and Email Support Representative. I’m process-oriented, committed to strict SOP adherence, and known for rapid first-contact resolution while escalating critical issues with precision.

I’m also comfortable building efficiency reports and managing multiple work queues. I enjoy turning operational challenges into consistent outcomes—so teams can move faster, with fewer escalations, and stronger customer results.

Experience

Work history, roles, and key accomplishments

TR

Customer Service Representative

Transcom

Jan 2026 - May 2026 (4 months)

Provided customer service support and handled sales-related inquiries while maintaining strict SOP adherence and escalating critical issues as needed.

Customer Service Sales Support Customer Escalation Queue Management Communication

OP

Campaign Specialist

Opo

Jun 2023 - Oct 2023 (4 months)

Supported campaign operations by coordinating requests and managing execution tasks to ensure timely processing and customer-focused outcomes.

Customer Support Queue Management Communication Prioritization

CS

Customer Service Representative

Carelon Global Solutions

Nov 2022 - May 2023 (6 months)

Resolved customer inquiries in a high-volume environment, supported accurate case handling, and ensured timely escalation of critical issues.

Customer Service Case Management Customer Escalation Queue Management Communication

OB

Data Entry & Content Moderator

Openaccess Bpo

Dec 2019 - Mar 2022 (2 years 3 months)

Performed data entry and content moderation tasks while ensuring accuracy, adherence to guidelines, and proper handling of flagged items.

Data Entry Content Moderation Queue Management Communication

TP

Email Support Representative

Telus International Philippines

Jan 2019 - Aug 2019 (7 months)

Provided email-based customer support, handled inquiries with strict process adherence, and escalated complex cases when necessary.

Email Support Customer Service Customer Escalation Case Documentation Queue Management Communication Troubleshooting

Education

Degrees, certifications, and relevant coursework

UD

University of Perpetual Help System DALTA

Advanced Automotive Program, Automotive

2024 - 2025

Completed the Advanced Automotive Program at University of Perpetual Help System DALTA during S.Y. 2024–2025.

AC

Arellano University Jose Abad Santos Campus

Bachelor of Science in Information and Technology, Information and Technology

2014 - 2016

Pursued a Bachelor of Science in Information and Technology at Arellano University Jose Abad Santos Campus from S.Y. 2014–2016.

Tech stack

Software and tools used professionally

Gmail

Objective

Interested in hiring John Russel?

You can contact John Russel and 90k+ other talented remote workers on Himalayas.

Message John Russel

People also viewed

View all talent

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!