Open to opportunities

Renesha Thompson

@reneshathompson

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Senior Customer Success and Lead Generation specialist driving conversions and retention.

Jamaica

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What I'm looking for

I seek a remote, results-driven role where I can use CRM expertise to increase conversions, upsell services, and improve client retention while working autonomously and meeting KPIs.

I am a Senior Customer Success and Lead Generation specialist with over 10 years' experience across medical, hospitality, and education sectors. I focus on managing the full lead lifecycle using HubSpot and Salesforce to drive conversions.

At Dr. Ba Thein’s Office I converted 85% of leads into confirmed appointments and identified cross-sell opportunities that increased ancillary revenue by 12%.

I excel in remote coordination, reducing administrative bottlenecks by 20%, and I maintain high client satisfaction demonstrated by a 4.8/5 service rating. I combine strong EQ, active listening, and conflict de-escalation to build trust and retain clients.

I am disciplined, tech-fluent, and results-oriented—adept at upselling, CRM automation, and protecting information integrity while meeting strict KPIs without local supervision.

Experience

Work history, roles, and key accomplishments

Senior Customer Service Lead

Dr. Ba Thein’s Office

Oct 2021 - Jan 2026 (4 years 3 months)

Managed lead lifecycle in HubSpot to convert 85% of digital inquiries into confirmed medical appointments and identified cross-sell opportunities that grew ancillary revenue by 12%. Streamlined digital intake processes to reduce administrative bottlenecks by 20% while maintaining a 4.8/5 service rating.

HubSpot Salesforce Appointment Setting Lead Qualification Upselling Customer Experience

Client Relations Specialist

St. Theresa’s Basic School

Jan 2020 - Sep 2021 (1 year 8 months)

Served as primary remote liaison for 30+ families, using emotional intelligence to resolve sensitive issues and sell school initiatives that increased parent participation by 30%. Maintained 100% accuracy of sensitive digital records.

Stakeholder Engagement Data Integrity CRM Microsoft Office Google Workspace

Floor Supervisor / Sales Associate

Bamboo Beach Club

Jan 2017 - Dec 2020 (3 years 11 months)

Supervised high-volume floor operations and consistently ranked in the top 10% for upselling, exceeding sales targets by 15%; collected guest data for the Salesforce marketing database to drive repeat bookings.

Team Leadership Upselling Customer Service Conflict Resolution