MHMichael Harrison
@michaelharrison
SDR | B2B Sales Specialist | CX Support| Lead Generation & Pipeline Management |
JamaicaWhat I'm looking for
I am a results-driven sales and customer success professional with seven years of combined experience in lead generation, CRM management, quality analysis, and strategic client relationship building. I have delivered measurable outcomes through B2B outreach, targeted email sequences, cold calling, and multi-channel prospecting to expand pipelines and convert leads.
My background includes on-site and remote roles across automotive sales, contact center support, and sales development, where I consistently met performance goals, improved response times, and supported revenue growth. I have been promoted for analytical strength and sales effectiveness, and I routinely use tools such as Apollo.io and ZoomInfo to optimize lead tracking and conversion.
I bring a collaborative, customer-focused approach, recognized by multiple performance awards and promotions, and I seek opportunities where I can apply my CRM expertise, analytical skills, and outreach experience to drive customer acquisition and retention.
Experience
Work history, roles, and key accomplishments
MASales Development Representative
Marathonguide.com
Jun 2025 - Present (6 months)
Researched and executed Cold Calls to prospects
Set Appointments for sales teams.
Assisted with Demo sales presentation to prospects
Business Development Center Agent
Spinwheel Sales
Apr 2025 - Jun 2025 (2 months)
Responded to internet leads and phone inquiries about vehicle purchases, set appointments for prospective customers, and met performance goals for sales, customer satisfaction, and productivity.
Sales Development Representative
Purple Sales Solutions
Jun 2022 - Aug 2023 (1 year 2 months)
Conducted B2B outreach to qualify leads, analyzed lead-generation data to identify high-potential prospects, and created targeted email sequences and cold calls to expand account reach.
Sales Development Representative
TaskDrive
Aug 2021 - Dec 2021 (4 months)
Executed high-volume outbound calls and multi-channel touches (calls, email, socials), maintaining accurate CRM records to drive prospecting and lead engagement.
Chat Customer Support & Sales
Sutherland
Jan 2020 - Feb 2021 (1 year 1 month)
Provided chat-based customer support and collaborated with sales teams to upsell products, improving response times and contributing to revenue growth and higher customer satisfaction.
Customer Service Associate
Ibex Global
Oct 2016 - Apr 2018 (1 year 6 months)
Answered customer calls, processed inquiries, resolved service issues, documented interactions, and was promoted to Quality Analyst after receiving two performance awards.
Education
Degrees, certifications, and relevant coursework
UBUniversity of Belgrade
Master of Arts, Security Management
2011 - 2014
Grade: 9/10 ECTS
Activities and societies: N/A
Completed Master of Arts in Security Management studies at the University of Belgrade.
UIUniversity of the West Indies
Bachelor of Arts, History
2006 - 2009
Grade: N/A
Activities and societies: MEISA
Completed Bachelor of Arts in History at the University of the West Indies.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Social media
Job categories
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