Open to opportunities

Javel Lyn

@javellyn

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Organized Success Coordinator focused on client engagement and retention.

Jamaica

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What I'm looking for

I am looking for a role that values client engagement, offers growth opportunities, and fosters a collaborative culture.

As a dedicated Success Coordinator, I am passionate about enhancing client experiences and ensuring seamless onboarding processes. My proactive approach has allowed me to support clients effectively, improving engagement and retention rates. With a strong background in virtual assistance and client support, I excel in communication and task coordination, driving positive outcomes for both clients and teams.

Throughout my career, I have honed my skills in managing client relationships, resolving technical issues, and collaborating with cross-functional teams. My experience includes working with various CRM tools and providing administrative support in educational settings. I take pride in my ability to identify client needs and deliver tailored solutions that foster long-term partnerships.

I am committed to continuous improvement and thrive in dynamic environments where I can contribute to organizational success. My goal is to leverage my skills and experience to support client success initiatives and drive engagement in a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant & Client Onboarding

Current

ArisePlatform–McGrawHill

May 2025 - May 2025 (0 months)

Provided virtual administrative support to both students and faculty, including scheduling assistance, email follow-ups, and onboarding coordination. Aided with onboarding inclusive of class registration, billing inquiries, and account setup to ensure a smooth academic start.

Virtual Assistance Onboarding Administrative Support Scheduling Data Entry Technical Support Cross Functional Collaboration Record keeping Customer Service

Technical Support Representative

Conduent

Jun 2023 - Jun 2025 (2 years)

Troubleshoot smart devices, for connectivity, firmware updates, software, and basic hardware faults, through email & chat support. Guided users through setup, configuration, and resets.

Technical Support Troubleshooting Configuration Customer Service Email Support Chat Support Problem Solving Documentation

Client Acquisition Specialist

itel

Dec 2022 - Jun 2023 (6 months)

Reached out to warm and cold leads via phone, email, and CRM tools to schedule product or service consultations. Qualified prospects by understanding their needs, pain points, and budget before booking appointments.

Appointment Setting Sales CRM Lead Qualification Cold Calling Email Marketing Sales Presentations Negotiation Prospecting

Executive Client Support

Sagility

Jan 2021 - Dec 2022 (1 year 11 months)

Managed relationships with business clients, ensuring satisfaction while identifying upsell and renewal opportunities. Supported the sales cycle by assisting with proposals, follow-ups, and contract coordination.

B2B Sales Relationship Management Upselling Account Management Sales Cycle Management CRM Business Development

Education

Degrees, certifications, and relevant coursework

UNIVERSITY OF TECHNOLOGY

Tourism, Hospitality & Resort Management, Tourism, Hospitality & Resort Management

2024 -

Currently pursuing a degree in Tourism, Hospitality & Resort Management. Focusing on advanced concepts and practices in resort operations and hospitality management.

THE CEDAR GROVE ACADEMY

Human Ecology, Human Ecology

2025 - 2025

Studied Human Ecology at The Cedar Grove Academy. Focused on understanding the interactions between humans and their natural, social, and built environments.

THE CEDAR GROVE ACADEMY

Tourism & Hospitality, Tourism & Hospitality

2018 - 2020

Completed studies in Tourism & Hospitality at The Cedar Grove Academy. Gained knowledge in managing operations and services within the tourism and hospitality sectors.