Stephani Findlaytor

I’m a results-oriented Sales Specialist with 6+ years of experience in high-volume BPO and remote environments. I focus on lead conversion, upselling, appointment setting, and customer engagement—using clear communication and tailored solutions to drive revenue growth.

In my most recent role, I consistently met and exceeded monthly sales KPIs and upselling targets. I converted inbound inquiries into sales through persuasive communication, managed complex customer interactions while promoting value-added services, and supported efficient remote collaboration using CRM tools, Slack, and Zoom.

Earlier, I maintained a 4.8/5.0 customer satisfaction rating through effective service and upselling. I scheduled and confirmed 60+ appointments daily, resolving customer issues while identifying sales opportunities, and managed high-volume ticket workflows in Zendesk with a dual-monitor setup. I’m comfortable working independently, prioritizing tasks, and delivering strong outcomes in remote, KPI-driven environments.