Kimone Williamson
@kimonewilliamson
I drive customer retention, sales growth, and exceptional support across B2B and B2C customers.
JamaicaWhat I'm looking for
I've supported B2B and B2C customers across phone, email, live chat, and SMS, resolving account, billing, and service issues while building lasting relationships. At Rent to Own, I exceeded sales targets and contributed to a 20% increase in annual revenue and a 30% increase in repeat business.
I also manage CRM records, appointments, calendars, documentation, reporting, and customer follow-up in remote, fast-paced environments. I'm comfortable balancing customer success, sales, retention, administrative support, and cross-functional collaboration to keep customers supported throughout their journey.
Experience
Work history, roles, and key accomplishments
Sales & Customer Relations Specialist
Unknown
Managed B2B and B2C customer relationships, conducted outbound prospecting and appointment setting, and delivered product presentations. Consistently achieved and exceeded performance metrics.
Customer Support & Virtual Assistant
Unknown
Provided customer support via phone, email, live chat, and SMS, managing inquiries, complaints, and account updates. Handled administrative tasks including data entry, scheduling, and CRM maintenance.
Customer Service & Sales Representative
Rent to Own
Delivered exceptional customer service while managing inbound and outbound interactions, consistently exceeding sales targets and contributing to a 20% increase in annual revenue. Built strong customer relationships, increasing repeat business by 30%.
Education
Degrees, certifications, and relevant coursework
Kimone hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
Skills
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