Open to opportunities

Kassandra Williams

@kassandrawilliams

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I’m a Client Success and Sales expert helping digital businesses grow retention through remote-ready execution.

Jamaica

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What I'm looking for

I’m looking for a remote-first role where I can lead customer retention and revenue outcomes—owning onboarding, escalations, and KPI targets—while collaborating with cross-functional teams and continuously improving the customer journey.

I’m a dynamic Client Success and Sales Expert with over 10 years of experience driving revenue growth and customer retention in high-volume, digital-first environments. I consistently exceed KPIs in remote-ready industries like SaaS, real estate, and global logistics by building rapport across diverse demographics and managing complex client lifecycles with minimal supervision.

In my recent roles, I’ve executed strategic sales initiatives and mastered complex CRM workflows to optimize follow-up sequences, while also managing high-volume client portfolios and improving onboarding to reduce churn. I bring operational excellence through conflict resolution, problem solving, and strict SLA-focused service delivery, partnering with cross-functional remote teams to refine processes using real-time feedback.

Experience

Work history, roles, and key accomplishments

Sales Expert

Centerfield

Jun 2025 - Mar 2026 (9 months)

Executed strategic sales initiatives for digital services, exceeding monthly conversion targets by 15%. Built and optimized CRM workflows to track customer journeys and improve follow-up sequences in a remote environment.

Sales Strategy Lead Conversion Relationship Selling CRM Management

Client Success Agent

ETECH

Dec 2023 - Jun 2025 (1 year 6 months)

Managed a high-volume client portfolio while maintaining a 95% customer satisfaction (CSAT) rating. Reduced churn by 10% by improving client onboarding and handled complex account escalations and technical troubleshooting.

Client Onboarding Customer Success CSAT Technical Troubleshooting Conflict Resolution Problem Solving

Customer Service Advisor II

Concentrix (Enterprise Roadside Assistance)

Feb 2022 - Apr 2023 (1 year 2 months)

Provided high-stakes dispatch and customer support, prioritizing safety and rapid resolution in a fast-paced environment. Maintained 100% compliance with strict Service Level Agreements (SLAs) during peak demand periods.

Dispatch Customer Service Safety First Support Compliance Management

Leasing Advisor

Radius Global Solutions

Jun 2021 - Jul 2022 (1 year 1 month)

Handled the end-to-end leasing process, including lead generation, documentation, and contract closing. Coordinated key steps to move leasing clients through from interest to completion.

Lead Generation Documentation Customer Relationship Management Sales

Inventory Assistant & Sales Rep

Royale Pharmacy

Oct 2019 - Feb 2020 (4 months)

Streamlined inventory tracking systems to ensure 100% availability of high-demand medical supplies. Supported inventory operations and sales responsibilities in a pharmacy setting.

Inventory Management Customer Service Sales Problem Solving

Sales & CSR Representative

Unicomer (Courts Jamaica Ltd)

Aug 2018 - Dec 2018 (4 months)

Worked as a Sales & CSR Representative at Unicomer (Courts Jamaica Ltd). Managed customer-facing sales and customer service responsibilities.

Sales Strategy Relationship Selling Customer Service Communication CRM Management Lead Conversion Retention

Sales Specialist

ACT Company

Apr 2016 - Feb 2017 (10 months)

Worked as a Sales Specialist at ACT Company. Supported sales activities and customer engagement as part of the company’s customer-facing operations.

Sales Strategy Relationship Selling Lead Conversion Upselling Retention Communication

Education

Degrees, certifications, and relevant coursework

University of the West Indies

Supervisory Management Certificate, Supervisory Management

2014 -

Completed a Supervisory Management Certificate program at the University of the West Indies in 2014.

Godfrey Stewart High School

CSEC/CXC, CSEC/CXC Subjects

Completed CSEC/CXC studies at Godfrey Stewart High School, including English Language, Principles of Business, Social Studies, and Human & Social Biology.