At Upwork, I partnered with U.S.-based companies on customer service, inside sales, lead generation, and appointment setting. I qualified prospects through outbound calls, scheduled appointments for sales teams, and kept customer records and pipeline updates current in CRM systems.
At Young at Heart Home Care, I managed inbound calls, scheduled appointments, and routed calls to the appropriate departments. I’ve also supported remote patient outreach and travel bookings, and handled customer service and collections in call-center roles.
