Open to opportunities

Rene Christians

@renechristians

Message

Experienced customer service professional with strong problem-solving abilities.

South Africa

Message

What I'm looking for

I seek a role that values client-centric service and offers growth opportunities.

With over a decade of experience in customer service and administration, I have honed my skills in communication and problem-solving. My journey began as an Admin Clerk at Child Welfare South Africa, where I coordinated HIV/Aids project activities and provided essential support to both staff and volunteers. This role laid the foundation for my client-centric approach and ability to manage multiple stakeholders effectively.

In my recent position as a Call Centre Agent at DENIS, I utilized my expertise to identify and resolve customer queries related to the GEMS medical aid. My responsibilities included performing administrative functions, accurately capturing information in CRM systems, and ensuring clear communication with service providers. My dedication to providing exceptional service was further demonstrated during my tenure at the City of Cape Town, where I not only assisted ratepayers but also took on leadership responsibilities as a rotational stand-in Team Leader.

Experience

Work history, roles, and key accomplishments

Call Centre Agent

DENIS

Oct 2023 - Mar 2024 (5 months)

As a Call Centre Agent at DENIS, I identify, research, and resolve customer queries related to GEMS medical aid. I perform administrative functions, capture information in CRM systems, and ensure clear communication of quotes and processes to service providers and members.

Customer Service CRM Systems Problem Solving Communication Skills Administration Team Collaboration

Call Centre Agent

City of Cape Town

Jan 2017 - Sep 2021 (4 years 8 months)

In my role as a Call Centre Agent for the City of Cape Town, I provided customer service to ratepayers, handled queries, and assisted clients at the Mayor's desk. I also set up mobile offices and liaised with community leaders to ensure effective service delivery.

Customer Service Client Services Team Leadership Community Engagement Communication Skills

Admin Clerk

Child Welfare South Africa

Mar 2008 - Jan 2010 (1 year 10 months)

As an Admin Clerk at Child Welfare South Africa, I oversaw the HIV/Aids Project, coordinated with stakeholders, and provided clerical support. I organized workshops and ensured compliance with stipend protocols for volunteers.

Project Coordination Administrative Support Stakeholder Engagement Compliance Management Team Collaboration Communication Skills

Education

Degrees, certifications, and relevant coursework

Coursera (Google)

Certificate, Information Technology

2024 -

Currently enrolled in courses covering Technical Support Fundamentals and Foundations of User Experience Design, including UX Design Process and Wireframing.

Rekenaarskool Boland

Occupational Certificate, Information Technology

2006 - 2007

Earned an Occupational Certificate in End-user Computing, focusing on essential computing skills, entrepreneurial skills, cultural diversity, community development, and life skills.