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Noxolo Hlubi

@noxolohlubi

I'm customer service agent based in South Africa.

I am an experienced and reliable customer service advisor with extensive experience providing assistance in a busy call centre setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. I excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently and create high quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.

Experience

Work history, roles, and key accomplishments

Customer service advisor

Outworx

Sep 2022 - Jun 2023 (9 months)

*I joined the outworx customer service team to help customers. Identified and addressed customer service issues proactively, resulting in a 60% reduction in customer service escalations.
* Resolved customer issues in a timely manner, resulting in an 80% decrease in unresolved customer complaints.

Communication Microsoft Office Fast Learner Time Management Data Entry

Store assistant.

Checkers

Jul 2021 - Aug 2022 (1 year 1 month)

I joined the Checkers team to assist customers locate desired store items and to inform customers of shop promotions and encouraging store purchases. Processing customer payments using stores point of sale system. Ensured store safety by monitoring customer activity and enforcing policies.

Customer Service Patience Negotiation Verbal Communication Problem Solving