Lona Ngwane

I am a dedicated Customer Service Specialist with over 5 years of experience in delivering exceptional service in fast-paced environments. My strong communication, problem-solving, and conflict resolution abilities have enabled me to enhance customer satisfaction and foster positive relationships. I have a proven track record of using CRM software effectively, handling inquiries efficiently, and contributing to team success in achieving service goals.

In my current role at Webhelp SA, I have developed exceptional attention to detail and strong active listening abilities. I maintain a positive attitude and demonstrate patience while adeptly solving problems. My previous experience as an Admin Assistant at HomeChoice allowed me to manage office operations and improve workflow efficiency through effective multitasking and organization. I am passionate about helping customers and ensuring their needs are met promptly and effectively.