Qiqa Sidukwana
@qiqasidukwana
Dynamic professional with over 4 years in customer service.
South AfricaWhat I'm looking for
I am a dynamic and detail-oriented professional with over 4 years of experience in Customer Service and Administration Management. My career has been marked by my ability to thrive under pressure and implement proven strategies that enhance operational efficiency. I am eager to contribute to a collaborative team environment, leveraging my organizational abilities and dedication to continuous growth.
In my current role as a Subject Matter Expert in Collections, I manage customer queries effectively, ensuring compliance with data protection regulations while maintaining the confidentiality and security of client information. My commitment to quality is evident as I conduct quality assurance calls, providing constructive feedback to agents to support continuous improvement in service delivery.
Throughout my career, I have consistently achieved individual targets and have been recognized for my effective self-management and teamwork. I have a proven track record in handling escalated customer issues and optimizing team productivity through performance analysis. I look forward to bringing my skills and experiences to a new opportunity where I can continue to add value.
Experience
Work history, roles, and key accomplishments
Subject Matter Expert-Collections
Call Lab BPO
May 2022 - Present (3 years 2 months)
Managed customer queries by accurately capturing information and assigning requests to appropriate departments to ensure efficient resolution. Ensured compliance with data protection regulations, including POPIA, by maintaining the confidentiality and security of client information.
Data Capturer
Health Department (Nolungile CDC)
Jun 2021 - Present (4 years 1 month)
Assisted in Covid 19 vaccination program as a Data Capturer, assigned to do screen patients before they enter the vaccination site. Registered patients on EVDS system before they vaccinate.
Administration Clerk/Admission
Health Department
Jan 2020 - Present (5 years 6 months)
Accurately filed patients records, maintaining confidentiality and retrieving files, Answered calls and taking messages, and communicating effectively with patients and healthcare professionals. Accurately entered patients information in PHICS, Booking appointments, coordinating patient schedules.
Service Centre Administrator/Customer Service
Incredible Connection
Jan 2019 - Present (6 years 6 months)
Dealt with customers in a centric manner, achieving individual targets, Cellular Credit applications and processing transactions and daily cash ups. Assisted all the customer escalations and provided accurate information by providing good customer service.
Supply Chain Management Administrator
Department of Correctional Services
Jan 2018 - Present (7 years 6 months)
Responsible to answer the calls including emails of the suppliers, Procurement, Transport office and Asset department receiving stock from the suppliers and issuing of stock to the inmates. Acknowledged duty sheet and compliance to ethical code of conduct and authorisation to perform duties on LOGIS and sign G3.
Education
Degrees, certifications, and relevant coursework
KING HINTSATVET COLLEGE
National Diploma, Public Administration
Completed a National Diploma focusing on the principles and practices of public administration. Gained knowledge in areas such as government structures, policy implementation, and public service management.
WILLOWVALE S.S.S
Matric, High School Diploma
Successfully completed secondary education, earning the Matric certificate. Studied a range of subjects to build a foundational knowledge base.
Availability
Location
South AfricaAuthorized to work in
Job categories
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