Wesley Maistry
@wesleymaistry
Customer service and administrative professional with 10+ years' experience.
South AfricaWhat I'm looking for
I am a customer service and administrative professional with over a decade of hands-on experience delivering reliable client support in fast-paced service environments.
I consistently resolve customer issues across phone, email, live chat and social media while managing POS transactions, CRM records and end-of-day reconciliations to maintain accuracy and trust.
I have led front-desk operations, inventory and procurement tasks, and supported event and facilities management, which improved operational efficiency and customer satisfaction.
I hold a Bachelor of Public Administration and multiple certificates in report writing, computing and business skills, and I bring a solutions-focused, detail-oriented approach to cross-functional coordination.
Experience
Work history, roles, and key accomplishments
Customer Care Assistant
Ushaka Marine World
Oct 2018 - Present (6 years 11 months)
Delivered multi-channel customer support and resolved complaints, refunds, and exchanges to improve retention; managed POS transactions and accurate end-of-day reconciliations while coordinating housekeeping and events.
Administrative Clerk
Global Armature Winders
Jan 2018 - Dec 2018 (11 months)
Provided administrative support for client and product inquiries, assisted with job cost estimations and project tracking, and managed internal mail, filing, and meeting documentation.
Stores Administrator
Fast-Comm Solutions
Aug 2015 - Dec 2017 (2 years 4 months)
Served as front desk contact and managed inventory, procurement, stocktaking and daily cash-ups to ensure stock accuracy and timely job order fulfillment.
Education
Degrees, certifications, and relevant coursework
MAMANCOSA
Bachelor of Public Administration, Public Administration
Completed a Bachelor of Public Administration focused on public sector management and administrative practices.
Embury College
Higher Certificate in Basic Education, Basic Education (Foundation Phase)
Completed a Higher Certificate in Basic Education with emphasis on foundation phase teaching methods.
eThekwini Municipal Academy / Ushaka Marine
Certificate in Formal Report Writing, Report Writing
Completed a Certificate in Formal Report Writing delivered through eThekwini Municipal Academy in collaboration with Ushaka Marine.
Umbilo FET College
NQF Level 2, Electrical Engineering
Completed NQF Level 2 studies in Electrical Engineering covering foundational electrical principles and practical skills.
Sastri College
Senior Certificate (Matric), General Secondary Education
Attained Senior Certificate (Matric) completing secondary education requirements.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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