Mirriam SothoaneMS
Open to opportunities

Mirriam Sothoane

@mirriamsothoane

I'm a Customer Service agent based in South Africa, have 9 years experience in Customer service.

South Africa

What I'm looking for

Looking for a challenging role that utilizes my customer service and administration skills, with opportunities for growth and development in a dynamic team.

I am a dedicated and results-driven professional with a strong background in administration and customer service. With over 7 years of experience, I have developed a unique ability to work effectively with people, handle individual tasks, and meet deadlines under pressure. My expertise includes proficiency in Microsoft Office, CRM systems, and excellent communication skills.

Throughout my career, I have worked with various companies, including Rise Telecoms, Paricus, MTN, Interact Media DEFINED, Aegis, and Arcelor Mittal. In these roles, I have honed my skills in customer service, data capturing, and lead generation. I am a fast learner, always willing to learn and adapt to new situations.

I am confident in my ability to work in a fast-paced environment, handle multiple tasks, and provide exceptional customer service. I am excited to bring my skills and experience to a new role and contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

RT

Support Desk Agent

Rise Telecoms

Apr 2022 - Apr 2023 (1 year)

Arranged technicians to attend fibre installation, assisted clients with connection issues, and resolved issues within turnaround time.

PA

Customer Service Representative

Paricus

Jul 2022 - Apr 2022 (-1 years 9 months)

Maintained customer accounts, updated customer details, and assisted with activation and sim/device swap.

AM

Production Operator

Arcelor Mittal

Dec 2009 - Dec 2010 (1 year)

Picked and packed using crane, took measurements of steel block, and captured bar code.

Education

Degrees, certifications, and relevant coursework

Mirriam hasn't added their education

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Tech stack

Software and tools used professionally

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Mirriam Sothoane - Support Desk Agent - Rise Telecoms | Himalayas