Mirriam Sothoane
@mirriamsothoane
I'm a Customer Service agent based in South Africa, have 9 years experience in Customer service.
What I'm looking for
I am a dedicated and results-driven professional with a strong background in administration and customer service. With over 7 years of experience, I have developed a unique ability to work effectively with people, handle individual tasks, and meet deadlines under pressure. My expertise includes proficiency in Microsoft Office, CRM systems, and excellent communication skills.
Throughout my career, I have worked with various companies, including Rise Telecoms, Paricus, MTN, Interact Media DEFINED, Aegis, and Arcelor Mittal. In these roles, I have honed my skills in customer service, data capturing, and lead generation. I am a fast learner, always willing to learn and adapt to new situations.
I am confident in my ability to work in a fast-paced environment, handle multiple tasks, and provide exceptional customer service. I am excited to bring my skills and experience to a new role and contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Support Desk Agent
Rise Telecoms
Apr 2022 - Apr 2023 (1 year)
Arranged technicians to attend fibre installation, assisted clients with connection issues, and resolved issues within turnaround time.
Customer Service Representative
MTN
Mar 2017 - Jul 2022 (5 years 4 months)
Responded to customer queries on account balance and internet connection issues, and assisted customers with using their devices.
Customer Service Representative
Paricus
Jul 2022 - Apr 2022 (-1 years 9 months)
Maintained customer accounts, updated customer details, and assisted with activation and sim/device swap.
Administration & Lead Generator
Interact Media DEFINED
Aug 2013 - Mar 2017 (3 years 7 months)
Generated leads, captured data, and assisted customers with queries.
Customer Service Representative
Aegis
May 2012 - Aug 2013 (1 year 3 months)
Assisted customers with recharging their accounts, updated customer details, and assisted with troubleshooting.
Production Operator
Arcelor Mittal
Dec 2009 - Dec 2010 (1 year)
Picked and packed using crane, took measurements of steel block, and captured bar code.
Education
Degrees, certifications, and relevant coursework
Mirriam hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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