Reem Al-Abyad

RA

Looking for a job

Reem Al-Abyad

@reemal-abyad

I improve B2B customer operations through data, KPIs, and process improvement.

What I'm looking for

I'm looking to lead customer operations, process improvement, and project delivery teams where I can use data, KPIs, and SLAs to strengthen customer experience, streamline supply-chain operations, and deliver measurable results.

I've led B2B customer service and operations at Cloud Metric, L’OCCITANE Group, and Lindsay Corporation, using KPIs, SLAs, and process optimization to improve customer satisfaction and team performance.

My background spans supply chain, irrigation, construction, and project delivery, including monitoring engineering work with UNOPS. I bring data-driven planning, customer experience management, and operational improvement to deliver results on time and within budget.

Experience

Work history, roles, and key accomplishments

CI

Operations Support Manager

Cloud Metric Inc.

Mar 2025 - Sep 2025 (6 months)

Worked as Operations Support Manager at Cloud Metric Inc..

LG

B2B & Sell-in Customer Services Manager

L’OCCITANE Group

May 2024 - Mar 2025 (10 months)

Worked as B2B & Sell-in Customer Services Manager at L’OCCITANE Group.

LC

Customer Service Manager

Lindsay Corporation

Jan 2023 - Jan 2024 (1 year)

Machinery Manufacturing-Innovative water management Industry

LC

International Customer Service Coordinator- EMEA

Lindsay Corporation

Jun 2019 - Dec 2022 (3 years 6 months)

Worked as International Customer Service Coordinator- EMEA at Lindsay Corporation.

Water Resource Management Project Planning Customer Experience Management Excel Irrigation Management Relationship Building Customer Service Project Delivery Arabic Project Management Time Management Customer Satisfaction CRM English Purchase Order Microsoft Office

UN

Monitoring Engineer

Jan 2015 - Jul 2018 (3 years 6 months)

Worked as Monitoring Engineer at UNOPS.

Communication Skills Project Planning ERP Damage Assessment Team Coordination Standard Operating Procedures Supply Chain Operations Construction Quantity Surveying Project Delivery Operations Construction Inspection Team Motivation Project Management Time Management Construction Engineering English Construction Management Process Improvement

UN

Site Engineer "Monitoring and Evaluation Department "

Sep 2014 - Dec 2014 (3 months)

Worked as Site Engineer "Monitoring and Evaluation Department " at UNRWA.

Property Damage Damage Assessment Reporting And Analysis Project Delivery Construction Inspection Time Management English Construction Management

SS

Project Coordinator

Save Youth Future Society

Jun 2013 - Aug 2014 (1 year 2 months)

Worked as Project Coordinator at Save Youth Future Society .

Communication Skills Quality Management Project Planning Team Coordination Proactive Monitoring Report Writing Strategic Planning Team Motivation Project Management Time Management

CC

Technical Assistant-Procurment Department

Costal Municipalities of Water Utility (CMWU)

Mar 2012 - Dec 2012 (9 months)

Worked as Technical Assistant-Procurment Department at Costal Municipalities of Water Utility (CMWU).

Water Resource Management Project Planning BOQ GIS Construction Inspection Autocad Time Management Water Wastewater Design Construction Management

CS

Site Engineer

Catholic Relief Services

Jun 2011 - Dec 2011 (6 months)

Worked as Site Engineer at Catholic Relief Services.

Supervision Skills Site Planning Supply Chain Operations Quality Control Support Management Civil Engineering Project Delivery Construction Inspection Microsoft Project Finish Work Autocad Time Management Construction Management

SS

Logistic Coordinator

Save Youth Future Society

Dec 2009 - May 2011 (1 year 5 months)

Worked as Logistic Coordinator at Save Youth Future Society.

Communication Skills Team Coordination Nonprofit Organizations Problem Solving Business Administration Time Management

Education

Degrees, certifications, and relevant coursework

IG

Islamic University of Gaza

Bachelor of Engineering (BEng), Civil Engineering

2003 - 2009

Tech stack

Software and tools used professionally

Salesforce

Zendesk

Microsoft Excel

AutoCAD

Availability

Looking for a job

Location

Canada

Authorized to work in

Salary expectations

90k+ CAD

Social media

Job categories

Operations Manager Customer Experience Manager Customer Service Manager Project Manager Supply Chain Manager

Skills

Business to Business (B2B)Dashboarding KPI Reporting Service Level Agreements Time Management Project Delivery Water Resource Management Customer Experience Management Construction Management Irrigation Management English Construction Zendesk Order Management Team Management New Hire Training Cross Cultural Communication Service Operations Customer Experience Design Excel Process Optimization SAP ERP Team Leadership Business Process Improvement Business Administration Customer Satisfaction SAP S 4HANA CRM Salesforce Purchase Order Project Planning Team Coordination Customer Service Support Management CAD Business Analysis Problem Solving Lean Management RFP Arabic Project Management Autocad RFI Microsoft Office Communication Skills Damage Assessment Standard Operating Procedures Supply Chain Operations Quantity Surveying Operations Construction Inspection Construction Engineering Process Improvement Property Damage Reporting And Analysis Quality Management Proactive Monitoring Report Writing Strategic Planning BOQ GIS Water Wastewater Design Supervision Skills Site Planning Quality Control Civil Engineering Microsoft Project Nonprofit Organizations

Interested in hiring Reem?

You can contact Reem and 90k+ other talented remote workers on Himalayas.

People also viewed

View all talent

Get matched with your dream remote job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!