Lavish Atwal

I’ve delivered customer support for international clients at IENERGIZER across multiple communication channels, keeping productivity and quality targets on track while resolving complex cases. I also maintain accurate records and follow company procedures.

At Bell Canada, I led daily retail operations while driving revenue with customer-focused sales strategies. I handled account inquiries, payment disputes, and service escalations, and I recruited, coached, and developed employees to lift sales performance.

As an Area Manager at Amazon, I supervised cross-functional teams to hit productivity, quality, and workplace safety goals. I analyzed operational KPIs, led process improvement to increase efficiency, and managed workforce planning, operational reporting, and resource allocation.

I’m now seeking roles in consulting, business operations, risk advisory, or financial services where I can apply risk/compliance and KPI-driven process improvement to improve customer outcomes and operational performance.