John Salazar

Manages high-volume, cross-departmental client requests and order/work order allocation using Microsoft 365 and Teams, improving CRM data accuracy and service delivery. Provides accurate product and program information by phone and routes customers to the correct internal resource, supporting client retention.

Improved team productivity and campaign KPIs by 23% through performance audits and balanced task allocation in a metrics-monitored call environment. Built knowledge-transfer tools and training workshops to standardize service quality across the team.

Reduced process execution errors by 24% by designing visual workflow aids and a centralized knowledge base to improve accuracy and consistency. Cut operational waste and staffing shortages by 15% through inventory audits and labor forecasting.

Directed cross-functional teams through 64 high-priority projects, coordinating across departments to deliver results. Increased departmental output by 14% through soft-skills training and stakeholder communication.

Completed a degree in Psychology from the University of Antioquia in 2023.

Earned a Bachelor of Arts in Political Science from X University.