Prosper Kwizera

Installed terminal software and pushed applications, while also troubleshooting terminals to ensure optimal performance. Collaborated with the deployment team to guarantee on-time terminal delivery and assisted with warehouse functions, including receiving, storing, and preparing terminals for shipment. Documented client interactions and solutions, managed projects, and tracked key activities to m

Developed and implemented strategic initiatives to enhance operational processes and technology partnerships, ensuring adherence to company protocols. Provided technical leadership, advised on best methods, and played a key role in defining capacity building for project managers. Managed fieldwork, data processing, and quality control teams, overseeing budgets and implementing industry standards t

Managed overall projects, encompassing client service, operational execution, and top-line reporting, ensuring high quality, adherence to deadlines, and budget compliance. Served as the primary day-to-day client liaison for queries and feedback, while also developing cost proposals and research designs. Supervised research executives and assistants, coordinated workflows, and generated sales by ac

Managed member requests and inquiries, identifying needs to ensure high satisfaction. Registered new members, advised on benefits, and processed membership renewals and payments. Provided road assistance services and effectively managed member complaints by offering appropriate solutions.

Responsible for overall project management, including pipeline and resource allocation, ensuring high productivity, quality controls, and efficiency. Provided strategic and operational leadership for successful project implementation and senior resolution for client and team issues. Developed and maintained standard policies, managed a team of project managers, and consulted with clients on resear

Trained field teams across more than 25 countries and mentored Project Managers within Ipsos Sub Saharan Africa. Successfully managed Francophone markets in Africa, contributing to client base expansion and achieving Ipsos Kenya ISO 20252:2012 Certification. Established and led the first Project Management Office within Ipsos East and West Africa, ensuring robust quality control procedures and com

Completed two years of university studies focusing on Applied Sciences. This foundational period provided a strong academic background in scientific principles.

Obtained a High School Diploma with a specialization in Mathematics and Physics. This curriculum provided a solid understanding of scientific and mathematical concepts.