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Aichatou Sani

@aichatousani

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Customer service and sales leader driving revenue and operational improvements.

Canada

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What I'm looking for

I seek a senior customer-facing role where I can lead teams, improve processes with Six Sigma/Agile, mentor staff, and drive measurable revenue and satisfaction gains.

I am a results-driven customer service and sales leader with 14+ years of international experience across aviation, hospitality, retail, and franchising. I specialize in team leadership, process improvement (Six Sigma, Agile), and revenue growth, having led teams of 10+ and achieved measurable results such as 80% YoY revenue growth and significant improvements in customer satisfaction.

I bring practical technical skills with Zendesk, Salesforce and AS/400, strong multilingual communication in French, English and Arabic, and a track record of reducing escalations and wait times through workflow redesign and staff training. I seek roles where I can optimize customer journeys, mentor teams, and drive measurable business outcomes.

Experience

Work history, roles, and key accomplishments

Customer Service Manager

Ei Brands Management Inc

Jan 2023 - Jul 2023 (6 months)

Increased customer satisfaction scores by 12% and reduced wait times by 30% through staff training and service workflow redesign; managed inventory for 25+ luxury brands ensuring stock accuracy.

Customer service management Process Improvement Inventory Management Zendesk KPI Tracking Service Design

Franchise Implementation Specialist

Global Payments

Oct 2021 - Oct 2022 (1 year)

Onboarded 50+ franchise accounts and improved contract processing speed by 20% while serving as primary liaison between legal, sales, and franchisees to ensure compliance.

Contract Management Process Optimization & Compliance Salesforce Account Management

Warranty Coordinator

Building Products of Canada

Apr 2021 - Oct 2021 (6 months)

Resolved 200+ monthly warranty claims and reduced processing time by 15% through root cause analysis and collaboration with law firms to streamline dispute resolutions.

Claims Management Root Cause Analysis Process Improvement AS 400 Documentation

Customer Service Coordinator

Ei Brands Management Inc

Dec 2020 - Apr 2021 (4 months)

Coordinated daily operations for a 10-member team handling 150+ inquiries and implemented a ticket-tracking system that reduced response time by 25%.

Operations Coordination Ticketing Systems Team Leadership Zendesk Response Time Optimization Reporting Training

Senior Sales Executive

Qatar Airways

Mar 2015 - Jun 2019 (4 years 3 months)

Led a sales team achieving 80% YoY revenue growth through strategic account management and mentored five junior reps producing three promotions within two years.