Julie StHilaire

Completed over 4,000 deliveries with a consistent 5-star rating. Selected to represent the brand amongst the top 0.3% of her North American cohort.

Served as the primary point of contact for tenants and guests at a AAA office tower, fostering long-term trust and satisfaction. Coordinated service requests, resolved issues diplomatically, and liaised with internal teams to deliver seamless solutions.

Managed all daily operations under Board direction, including bookkeeping, event coordination, and communication. Supported the organization's administrative and logistical needs.

Directed business operations and marketing initiatives, ensuring alignment with revenue and brand growth objectives. Supervised production teams to meet tight deadlines while maintaining quality standards.

Oversaw a 112-unit residential property portfolio, acting as the main liaison between tenants and management. Ensured effective communication and resolution of tenant concerns.

Supported retail operations of a bespoke pet supplies boutique and back-office tasks including merchandising, inventory management, data entry and maintaining relationships with vendors. Handled employee training, conciliation, payroll and accounts payable check preparation.

Currently pursuing a Bachelor's Degree in Business Administration, focusing on developing a business-oriented and consultative approach to client growth. This program enhances skills in relationship management, customer success, and operational coordination.

Completed a Business Analyst Certificate through Coursera and Microsoft Professional Series. This certification provides expertise in business analysis, complementing professional experience in customer experience and operations.