Rebecca Awor
@rebeccaawor
Customer service executive dedicated to enhancing customer satisfaction.
United Arab EmiratesWhat I'm looking for
I am an organized and efficient customer service executive with three years of experience in front desk and customer service roles. My strong communication and interpersonal skills have enabled me to deliver exceptional support and resolve challenges effectively. I am enthusiastic and solution-oriented, always striving to contribute positively to both customer and team experiences.
Currently, I work as a Customer Service Representative at Otis Elevator Co., where I manage customer calls and emails, providing timely assistance and solutions to various issues. My commitment to customer satisfaction is reflected in my ability to prioritize tasks and maintain safety standards. I have also received recognition for my outstanding performance, including the Employee of the Month award at TNC IT Solutions.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Otis Elevator Co.
Apr 2024 - Present (1 year 3 months)
Provided timely assistance to customers by receiving calls and replying to emails daily. Offered solutions for various elevator issues and followed up with supervisors on job statuses.
Customer Support Executive
TNC IT Solutions
Jun 2022 - Aug 2024 (2 years 2 months)
Promptly responded to customer emails daily, ensuring timely issue resolution and maintaining records of vital interactions. Created reference templates and escalated special cases through proper channels.
Customer Service Executive / Sales Executive
The Curtain Company (TCC)
Oct 2024 - Present (9 months)
Served as the initial point of contact for customers, providing detailed information and responding to inquiries across various channels. Managed leads and documented all customer interactions.
Education
Degrees, certifications, and relevant coursework
KUKyambogo University
Bachelor's degree, Procurement and Logistics Management
2012 - 2015
Studied Procurement and Logistics Management, gaining expertise in supply chain operations, inventory control, and strategic sourcing. Developed strong analytical and problem-solving skills relevant to logistics and procurement processes.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
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