Open to opportunities

Abrar Illahe

@abrarillahe

Customer service professional with 4+ years improving operations and customer satisfaction in transport and hospitality.

United Arab Emirates

Message

What I'm looking for

I am seeking a customer-facing role where I can apply CRM and process-improvement skills, handle escalations, mentor teams, and drive high customer satisfaction.

I am a customer service professional with over four years' experience across transportation, hospitality, and digital support environments. I have a proven track record handling high-volume customer interactions while maintaining strong satisfaction and meeting SLA/KPI targets.

At Dubai Taxi Company I supported mobility operations, POD bookings and logistics, leveraging CRM systems, automation tools and JDE Oracle to streamline workflows and improve service delivery. I managed 90+ customer interactions daily and handled escalations with professionalism and empathy.

At Concentrix supporting Meta Ads I assisted with ad account setup, campaign management, billing issues and analyzed customer data to optimize campaign performance. I consistently maintained high service quality while resolving complex client escalations.

I am bilingual in English and Hindi/Urdu, skilled in conflict resolution, ticketing/helpdesk operations and customer retention strategies, and I bring a customer-first approach paired with practical experience in CRM systems and process improvement.

Experience

Work history, roles, and key accomplishments

Customer Service Executive

Teleperformance

Feb 2025 - Dec 2025 (10 months)

Delivered high-volume customer support for Dubai Taxi Company (mobility services), handling 90+ interactions daily and improving workflows using CRM and JDE Oracle while consistently meeting SLA and KPI targets.

Customer Support Ticketing SLA Management Troubleshooting Communication

Customer Support Specialist

Concentrix

Jul 2023 - Nov 2024 (1 year 4 months)

Supported Meta Ads clients via calls, chat, and email, assisting with ad account setup, campaign management and billing while analyzing customer data to improve campaign performance and maintain high satisfaction.

Ad Operations Campaign Management Billing Support CRM Systems Data Analysis Ticketing Microsoft Excel

Customer Service Representative

Teleperformance

Dec 2021 - Jun 2023 (1 year 6 months)

Managed inbound reservations and guest services for Hilton Hotels, handling bookings, modifications, billing issues and loyalty program support while maintaining brand service standards.

Reserving Guest Service Loyalty Programs Customer Retention Communication