Mohini Manoharan

I am a customer service professional with nearly six years of experience supporting global customers in high-volume, shift-based environments. I specialize in ticketing systems, SLA management, escalation handling, and maintaining clear customer communication to drive timely resolutions.

At Cognizant, I resolved high-priority issues within agreed SLAs, maintained accurate documentation, and coordinated escalations to ensure end-to-end closure. At Eaton Technologies, I managed peak-volume periods, followed SOPs closely, and supported issue analysis and timely follow-ups.

I hold an M.Sc. in Computer Science and am open to relocation; I bring disciplined process adherence, strong communication skills, and a commitment to customer satisfaction to any support team.