Raygon Fields

Managed mortgage loan pipelines and optimized conversion performance using customer experience and operational KPI reporting. Ranked #3 in 2025 Production for Funding and Product Calls, overseeing pipeline work from May–December.

Generated new B2B leads through daily cold calling and set meetings for prospective clients. Negotiated pricing and payment terms to close deals and maintained lead/client records in Microsoft Dynamics CRM.

Drove group sales growth through strategic partnerships and revenue-focused marketing collaborations. Used Zoho CRM and HubSpot to manage leads, led discovery meetings, and served as Military Liaison for MWR programs.

Coordinated utilities and home services setup prior to closing to improve homeowner move-in experience. Maintained client files, sales orders, prospecting activity, and retention using Salesforce CRM and coordinated transitions through proactive communication.

Achieved monthly sales objectives by expanding new patient base and sustaining relationships with existing patients. Conducted patient assessments and created medical necessity service plans using Salesforce CRM, supporting revenue through equipment upgrades and accessory sales.

Led a sales team of 18 agents to improve media sales performance for major clients including DirecTV and Comcast. Trained agents and used KPI analysis (AHT, first call resolution, CSAT, conversion) alongside ACD/WFM/IVR call center systems to optimize results.

Analyzed customer data to identify LTV, segmentation, purchase cycle, customer profiles, and cross-shop/affinity insights to support business growth. Optimized digital marketing strategies using the AIDA model and generated reports and presentations highlighting growth opportunities.

Interviewed candidates and used assessment tools to evaluate education, experience, skills, and fit for consulting assignments. Supported recruiting efforts for pharmaceutical partner engagements by determining candidate alignment with project needs.

Managed annual advertising budgets across radio, television, print, and digital channels for multiple brands. Planned and supported AT&T long-term and short media buys across campaign efforts.

Drove net sales performance, averaging $137,000 monthly net sales and $48,000 gross profit (non-commissioned). Networked with local flooring trade professionals (builders, designers, contractors, and property managers) to grow showroom membership.

Led B2B sales across home builder, multi-family housing, and commercial segments in the Houston market. Generated $4.2M in flooring sales in 2009 with a 39.4% gross profit margin.

Supported residential construction and remodeling sales through kitchen and bath design consulting and design center guidance for custom home builders and clients. Served in an operations management role supporting showroom accounts receivable/payable duties and team coverage.

Provided administrative support for five first-line IBM managers, managing calendars, scheduling conference calls, and coordinating travel and expense accounts. Acted as an HR liaison for interviewing and staffing recruiters for IBM new hires.

Supervised maintenance and groundskeeping, negotiated third-party contracts, and implemented safety procedures to ensure compliance with OSHA regulations. Managed budgets, emergency plans, and base infrastructure projects including renovations and refurbishment efforts.

Earned a bachelor's degree in Fashion and Retail Management at the Art Institute of Houston from 2008 to 2012.