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Rashmi Nair

@rashminair

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Business Process Analyst with expertise in operational efficiency.

India

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What I'm looking for

I am looking for a role that values innovation and continuous improvement, where I can apply my analytical skills to drive operational success.

I am a Business Process Analyst with over 12 years of comprehensive experience in enhancing operational efficiency and driving process improvements. My career has been marked by a strong command of various business process management systems and a proven ability to develop and implement strategies that significantly reduce variability, increase compliance, and achieve substantial cost savings.

Throughout my tenure, I have directed and guided operations, quality assurance, and customer support teams, establishing procedures that ensure client needs are fulfilled. I take pride in my ability to foster a culture of excellence and accountability, leading teams dedicated to continuous improvement. My analytical skills and innovative thinking are my greatest assets, and I am eager to leverage them to contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Process Analyst

Blue Ocean Pvt. Ltd.

Mar 2019 - May 2023 (4 years 2 months)

Directed and guided operations, quality assurance, and customer support teams. Evaluated existing processes and implemented workflows to enhance efficiency, ensure compliance, and achieve quicker turnaround times. Established procedures to guarantee that client needs are fulfilled.

Process Improvement Workflow Automation Quality Assurance Customer Support Compliance Data Analysis Team Leadership Zendesk Jira

Operations & Support Executive

Kreditech Pvt. Ltd.

Feb 2018 - Jan 2019 (11 months)

Provided email, chat, and voice support. Handled document screening, sales, and collections.

Customer Support Document Screening Sales Collections Communication Problem Solving

Entrepreneur

Self Employed

Sep 2016 - Jan 2018 (1 year 4 months)

Managed a restaurant business, overseeing all aspects of operations.

Business Management Operations Customer Service Financial Management Marketing

Sales Executive

ZeeVee Multitrade Pvt. Ltd.

Jun 2015 - Jul 2016 (1 year 1 month)

Engaged in sales and compliance operations.

Sales Compliance Customer Engagement Operations Management Data Analysis

Centre Head

Speakwell Academy

Aug 2007 - Dec 2009 (2 years 4 months)

Developed training programs and educational content. Managed bookkeeping, sales, and promotions.

Training Development Bookkeeping Sales Management Leadership

Sales Executive

Industele Pvt. Ltd.

Jul 2003 - Jul 2004 (1 year)

Handled sales and customer service operations.

Sales Customer Service Operations Management Compliance Communication

Customer Success & Service

GTL Ltd.

Feb 2002 - Jul 2003 (1 year 5 months)

Focused on customer success and service operations.

Customer Success Service Management Operations Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

SNDT Women's University

Bachelor in Arts, Home Science Psychology

1998 - 2001

Bachelor in Arts (Home Science Psychology) program focused on the study of human behavior and development, providing a strong foundation in psychological principles and home science applications.