Open to opportunities

Amit Chakraborty

@amitchakraborty1

Message

Certified business analyst and customer-service leader driving process improvement.

India

Message

What I'm looking for

I seek roles combining analytics and operations where I can improve customer experience, lead teams, optimize processes, and drive measurable retention and engagement gains.

I am a certified Business Analyst and experienced customer-service leader with a proven record of designing processes, leading cross-functional teams, and delivering measurable improvements in customer satisfaction and retention. I have driven initiatives that improved engagement metrics, built loyalty programs, and produced data-driven insights using Power BI, Tableau and advanced Excel.

I combine technical proficiency in analytics and reporting with hands-on operational leadership and social-impact work, including coordinating large-scale outreach and education programs. I am collaborative, process-focused, and committed to mentoring teams while delivering quality outcomes aligned with organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Project Co-ordinator

Current

Hamari Pehchan

Mar 2025 - Present (11 months)

Coordinated remote outreach, workshops and mobile library initiatives that supported education for ~13,000 children and 5,000+ distribution drives, and led the Drishti initiative delivering training and life-skill programs.

Program Coordination Community Outreach Campaign Management Workshop Facilitation Monitoring & Evaluation Stakeholder Engagement Social Media

Business Analyst (simulation)

PwC Switzerland

Feb 2025 - Feb 2025 (0 months)

Completed a Power BI job simulation analyzing HR gender KPIs, produced dashboards and communicated insights to engagement partners to inform data-driven recommendations.

Power BI Data Visualization HR Analytics Dashboarding Reporting Client Communication

Module Lead

LTI Mindtree Limited

Apr 2022 - Mar 2023 (11 months)

Supervised cross-functional customer service operations, implemented procedures and loyalty programs that drove a 15% increase in customer retention, and produced performance reports to improve service metrics.

Customer Service Operations Process Development Team Leadership KPI Analysis CRM Reporting Customer Retention Escalation Management

Senior Consultant

Accenture Technology Solutions

Jul 2018 - Nov 2021 (3 years 4 months)

Served as primary contact for high-priority customer service and compliance issues, implemented feedback mechanisms and training programs, and strengthened client relationships to drive service improvements.

Customer Service Compliance Client Management Training Process Improvement Stakeholder Management Reporting

CS Associate (L2) / SME

Amazon Development Centre

Sep 2017 - Jun 2018 (9 months)

Provided L2 customer support, trained new hires and mentored agents, maintained high customer satisfaction and was awarded Customer Delight Ambassador for outstanding service.

L2 Mentoring Customer Satisfaction CRM Quality Assurance Knowledge Management

Senior IT Executive

I-Merit Technology Services

Mar 2017 - Aug 2017 (5 months)

Acted as SME and liaison between production and client teams, ensured data accuracy and timely delivery, and produced Excel reports using pivot tables and charts to track project quality.