Suraj Jodha

SJ

Open to opportunities

Suraj Jodha

@surajjodha

Operations leader with 7+ years optimizing workflows, ensuring compliance, and driving data-driven efficiency gains.

What I'm looking for

I’m looking for an operations role where I can own end-to-end execution, optimize workflows to cut TAT, maintain audit readiness, and lead KPI-driven reporting and process scaling in a fast-paced, collaborative environment.

Results-driven Operations Professional with 5+ years of experience in process management, workflow optimization, compliance, and operational excellence at Infosys BPM Ltd.

Experienced in improving turnaround time, enhancing operational efficiency, supporting audit readiness, and Results-driven Operations Professional with 7+ years of experience across BFSI and retail sectors, specializing in business operations, process optimization, compliance management, and operational excellence.
Proven track record of improving process turnaround time by 20–30%, maintaining 100% audit readiness, and driving operational efficiency through workflow redesign and data-driven decision-making.

Experienced in:
• Process Improvement & Workflow Optimization
• SLA & TAT Management
• KPI Reporting & Operational Dashboards
• Compliance & Audit Readiness
• Cross-functional Coordination
• Root Cause Analysis
• Team Training & Onboarding

Currently working as a Business Operations Lead at Campus Counsellor, managing end-to-end operations, stakeholder coordination, and operational scaling initiatives.
Previously worked with Infosys BPM for nearly 6 years as a Process Specialist, contributing to high-volume operations and continuous process improvement initiatives.

Open to opportunities in:
• Business Operations
• Operations Management
• Process Excellence
• Compliance Operations
• MIS & Reporting
• Team Leadership Roles

Experience

Work history, roles, and key accomplishments

CC

Current

Operations Manager

Current

Campus Counsellor

Jul 2024 - Present (2 years)

Managed end-to-end business operations, optimizing workflows to improve efficiency and productivity. Tracked KPIs and operational metrics to support business decisions, collaborated with cross-functional teams for seamless execution, developed scalable processes, and drove continuous process improvements through structured problem-solving in a fast-paced environment.

Data Analysis Stakeholder Management Root Cause Analysis SLA Management Operations Management Workflow Optimization Team Management Operational Excellence Cross functional Coordination Quality Improvement

IL

Process Specialist

Infosys BPM LTD

Nov 2018 - Jul 2024 (5 years 8 months)

Managed high-volume BFSI operations including Document Review, Payoff & Reinstatement, and Claims. Led a team of 12–15 members, ensuring SLA and compliance adherence. Drove automation reducing 1 FTE and TAT by 5 minutes, improved turnaround by 20–30%, prepared audit/MIS reports, supported onboarding and knowledge transfer, and earned Spot Award, Top Performer, and IStar recognition.

Data Analysis KPI Reporting Root Cause Analysis SLA Management Workflow Optimization Compliance Management MIS Reporting Tools Reporting and Analytics BFSI Workflows Turnaround Management Compliance Audits

Education

Degrees, certifications, and relevant coursework

MM

MIT School of Telecom Management (MITSOT)

Post Graduate Diploma in Management, Management

2016 - 2018

Completed a PGDM at MIT School of Telecom Management (MITSOT) in Maharashtra from 2016 to 2018.

PU

Punjab Technical University

Bachelor of Business Administration, Business Administration

2012 - 2015

Completed a BBA at Punjab Technical University from 2012 to 2015.

Tech stack

Software and tools used professionally

Gmail

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