Open to opportunities

bhamidipati padmavathi

@bhamidipatipadmavath

Message

Client-focused BPM and operations leader driving SLA excellence and customer success.

India

Message

What I'm looking for

I am seeking a leadership role in operations or BPM where I can drive SLA and quality improvements, lead cross-functional teams, own client relationships, and deliver measurable customer experience gains.

I am a BPM and operations professional with over 10 years of experience delivering process excellence, client success, and team leadership across large service providers and global accounts.

I have led teams of up to 50 across multi-region social media, voice, chat and non-voice support operations, driven SLA and quality improvements, managed escalations, and partnered with clients for continuous performance improvement.

I consistently deliver measurable results—improving CSAT, reducing resolution times, and achieving recognition for team and individual excellence—while fostering cross-functional collaboration and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Assistant Community Manager

Current

AWFIS Space Solutions Pvt. Ltd.

Jan 2025 - Present (1 year 1 month)

Spearhead daily operations, client coordination, and service delivery for enterprise and SME clients, resolving escalations and managing occupancy reporting to improve client retention and operational consistency.

Operations Management Client Coordination Escalation Management Vendor Management Reporting & Analytics Customer Retention Cross Functional Collaboration

Operations Manager

Wipro Ltd.

May 2020 - Jan 2023 (2 years 8 months)

Managed a 25-member team across UK, USA, Europe and APAC social media operations, ensuring SLA and quality compliance while leading workflow optimization initiatives that improved process efficiency.

Team Leadership SLA Management Quality Assurance Social Operations Process Optimization performance reporting

Team Lead

Cognizant Technology Solutions

Nov 2019 - May 2020 (6 months)

Led a 50-member chat and email support team for Facebook operations, managing escalations and coaching to improve CSAT, productivity, and quality adherence.

Team Leadership Escalation Management Chat Support Coaching CSAT Performance Tracking Quality Management

Team Lead

Tech Mahindra Ltd.

Oct 2018 - Nov 2019 (1 year 1 month)

Led a 30-member team supporting Amazon India across voice, chat, and non-voice channels, improving CSAT through targeted coaching and coordinating daily operations with HR, IT, and delivery teams.

Team Leadership CSAT Coaching Coordination Performance Monitoring

Customer Service Executive

HSBC

Jan 2009 - Oct 2011 (2 years 9 months)

Handled inbound and outbound banking support communications, ensured accurate documentation and compliance, and reduced issue resolution time to improve client satisfaction.

Customer Support Outbound Communications Documentation & Compliance Client Communication Banking Operations

Process Developer

Genpact

Sep 2005 - Nov 2007 (2 years 2 months)

Executed financial operations including invoice management, AR/AP, and reconciliations, and delivered cost-saving initiatives recognized for quality excellence.