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Sony Shameem

@sonyshameem

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Experienced manager specializing in process excellence and operational improvements.

India

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What I'm looking for

I am looking for a role that fosters innovation and values continuous improvement & most probably my personal growth along with learning.

I am a results-driven professional with a strong background in process excellence and operational management. With an MBA in Human Resource Development from Symbiosis, I have honed my skills in leading teams and driving continuous improvement initiatives across various industries. My experience spans over a decade, where I have successfully managed projects that enhance efficiency and quality.

In my recent role as Manager of Process Excellence at Cognizant Technology Solutions, I spearheaded business transformation efforts for a US-based MNC in the Advanced Driver Assistance Systems sector. I utilized methodologies such as Lean, Six Sigma, and Kaizen to identify process bottlenecks and implement strategic improvements. My leadership in ISO and ISMS audits at Infiniti Research Marketing Solutions further underscores my commitment to quality and compliance.

Throughout my career, I have been recognized for my ability to analyze complex problems, develop actionable solutions, and foster collaboration among stakeholders. I am passionate about leveraging my expertise to drive operational excellence and contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Manager – Process Excellence

Cognizant Technology Solutions

Jul 2024 - Jul 2024 (0 months)

Led business transformation and continuous improvement initiatives for a US-based MNC in the ADAS sector. Conducted deep dive analyses on escalations, identified requirements, and delivered solutions using quality tools. Facilitated stakeholder meetings and created SOPs and process frameworks.

Process Improvement Quality Stakeholder Management Lean Six Sigma Project Management SOP Development

Manager – Operational Excellence

Inﬁniti Research Marketing Solutions

May 2019 - Oct 2023 (4 years 5 months)

Managed ISO & ISMS audits, ensuring compliance and securing recertifications. Oversaw project management, budgeting, and vendor management while implementing business improvement programs across various operational teams.

Auditing ISMS Project Management Vendor Management Budgeting Process Improvement Corporate Governance Training

Lead – Cloud Deal Management

Oracle India Pvt Ltd

Jul 2017 - May 2019 (1 year 10 months)

Led process enablement and quality control for cloud deal management. Managed global training content and issue resolution processes, ensuring compliance with internal controls and quality mechanisms.

Enablement Quality Control Compliance Stakeholder Engagement

Senior Team Lead – Presales

Home Vista Solutions

Apr 2015 - Jan 2016 (9 months)

Implemented performance monitoring parameters for sales and presales teams. Managed escalations and resource planning to meet service level agreements.

Escalation Management Planning SLA Management Team Leadership

Customer Support Operations

Yahoo India Pvt Ltd

Jul 2012 - Apr 2015 (2 years 9 months)

Managed global customer tech support operations, focusing on quality monitoring and product enhancements. Collaborated with international teams to improve customer satisfaction.

Customer Support Monitoring Team Collaboration Knowledge Management

Junior Process Executive / Senior Process Executive – Quality Analyst

Infosys BPO Ltd

Jan 2009 - Jan 2012 (3 years)

Managed P&L analysis for global clients, ensuring team delivery within SLAs. Conducted quality audits and supported training and process improvements.

Auditing SLA Management Training Process Improvement Data Validation

Education

Degrees, certifications, and relevant coursework

Symbiosis Institute of Business Management

Masters of Business Administration, Human Resource Development

2010 - 2012

Grade: MBA HRD

Completed a Masters of Business Administration with a focus on Human Resource Development. The program emphasized process excellence and strategic management skills applicable in various business environments.