Nikitha Dn

I am a dynamic and solution-focused Business Process Consultant Analyst with over 2 years of experience in process optimization, IT service management, and cross-functional collaboration. My proven ability to analyze complex workflows and identify inefficiencies has driven significant performance improvements in my previous roles. I excel in fast-paced environments, leveraging my technical acumen and customer-first mindset to deliver strategic insights across enterprise functions.

At Allstate India Pvt. Ltd., I spearheaded initiatives that increased operational efficiency through lean process reengineering and performance metrics tracking. My role involved collaborating across teams to align on solution strategies and implementing seamless process transitions. I have a strong track record in incident management, where I applied ITIL methodologies to enhance service continuity and improve response times. My commitment to maintaining strong customer relationships has consistently ensured client satisfaction and effective issue resolution.

Prior to this, I worked at Wipro Infotech Ltd. and PraloTech Pvt. Ltd., where I honed my technical solution analysis skills and contributed to cross-functional alignment. My educational background in Computer Science and Engineering, coupled with certifications in Project Management and SCRUM, further equips me to tackle complex challenges in business processes and customer experience enhancement.