Kanika Dwivedi
@kanikadwivedi
Dedicated Operations Analyst with 8 years of experience
IndiaWhat I'm looking for
I am a seasoned Operations Analyst with a proven track record of optimizing business operations and driving efficiency. With 8 years of experience, I have developed expertise in incident management, process improvement, and compliance, resulting in significant reductions in resolution time and SLA violations.
I possess a strong skill set in customer due diligence, risk management, and financial advice, with a track record of increasing customer satisfaction and revenue. I am proficient in Microsoft Excel, CRM, and financial systems, and am committed to delivering exceptional service and ensuring regulatory compliance.
I am currently pursuing an MBA to further enhance my strategic leadership and operational expertise, and am committed to leveraging my skills and experience to drive continuous improvement and operational excellence.
Experience
Work history, roles, and key accomplishments
Operations Analyst
CoreCard Software Pvt. Ltd.
Aug 2022 - Present (2 years 9 months)
Provided first line investigation and diagnosis of all incidents and service requests. Collaborated with cross-functional teams to identify and resolve operational issues, resulting in improved operational efficiency.
Deputy Manager, KYC Process
Axis Bank
Jul 2021 - Aug 2022 (1 year 1 month)
Performed customer due diligence, research, analysis, and documentation of live transactions. Developed and implemented a customer service strategy that improved customer satisfaction ratings by 60%.
Assistant Manager - Personal Banker
HDFC BANK
Aug 2017 - Jul 2021 (3 years 11 months)
Provided financial advice to customers, resulting in an increase in annual savings and investments by 40%. Managed customer accounts and provided customer service, resulting in a 60% increase in customer satisfaction.
Business Development Manager
Nine Globe Industries Pvt Ltd.
Apr 2014 - Nov 2016 (2 years 7 months)
Collaborated with marketing and business development teams to identify and pursue new sales opportunities. Utilized social media to effectively promote the event and engage with attendees.
Education
Degrees, certifications, and relevant coursework
Kanika hasn't added their education
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Location
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