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Veneet Sharma

@veneetsharma

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Dynamic Operations Manager with over 10 years of experience.

India

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What I'm looking for

I seek a role that fosters growth, values innovation, and emphasizes teamwork.

I am a dynamic and results-driven Operations Manager with over 10 years of diverse experience in service delivery, team leadership, business operations, and client relationship management. My proven track record in driving process improvements and managing service teams has consistently delivered exceptional customer satisfaction. I have an entrepreneurial background in setting up outsourcing operations for U.S. medical services, which has equipped me with a unique perspective on operational efficiency and client needs.

In my most recent role as Customer Associate – Head at SAI Solutions Pvt. Ltd., I led sales and marketing for call center operations, managed customer care services, and oversaw end-to-end business operations. My analytical skills allowed me to guide sales strategies effectively by analyzing market trends. Additionally, I have held positions that required meticulous CRM database management and team supervision, where I was recognized as “Performer of the Month” multiple times.

Currently, I am pursuing an Executive PG Program in Data Science to further enhance my skills and adapt to the evolving demands of the industry. I am passionate about continuous learning and am excited about the opportunities that lie ahead in the intersection of operations and data science.

Experience

Work history, roles, and key accomplishments

Customer Associate – Head

SAI Solutions Pvt. Ltd.

Mar 2018 - Present (7 years 3 months)

Led sales and marketing for call center operations, managing customer care services and order deliveries. Oversaw end-to-end business operations and analyzed market trends to guide sales strategies.

Sales Marketing Call Center Operations Customer Care Business Operations Market Analysis Strategic Planning Order Management

Service Centre Head

Technical Trading Co. LLC

Jun 2016 - Present (9 years)

Oversaw all service operations and CRM database management, scheduling and tracking service calls and engineer assignments. Handled monthly reports, invoicing, client payment follow-ups, petty cash, ledger entries, and hypermarket partnerships.

Operations CRM Database Management Scheduling Reporting Invoicing Financial Management Client Relationship Management Partnership Management

Floor Manager / Team Coordinator

Sunshine Tele Services Pvt. Ltd.

May 2012 - Present (13 years 1 month)

Supervised a team of callers, conducted accent training, and successfully closed sales, achieving 'Performer of the Month' multiple times and a record 10 sales in a single day. Maintained customer records and ensured prompt delivery coordination.

Sales Accent Training Performance Management Team Leadership

Education

Degrees, certifications, and relevant coursework

IIIT-Bangalore & upGrad

Executive PG Program, Data Science

Currently pursuing an Executive PG Program in Data Science. This program focuses on advanced data analysis, machine learning, and statistical modeling, preparing for data-driven roles.

Suresh Gyan Vihar University

MBA, Healthcare Management

Completed a Master of Business Administration with a specialization in Healthcare Management. Gained comprehensive expertise in healthcare operations, policy, and administration, preparing for leadership roles in the sector.

University of Lucknow

Bachelor of Arts (Hons.), English

Activities and societies: Electives: History, Political Science

Earned a Bachelor of Arts with Honors in English. The curriculum covered literature, language, and critical theory, complemented by electives in history and political science.

La Martiniere College

High School Diploma, General Studies

Completed high school education at La Martiniere College. The curriculum provided a strong foundation in various subjects, preparing for university-level studies.