Open to opportunities

Ranon Brazao

@ranonbrazao

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Dedicated professional with diverse experience in sales and management.

Trinidad and Tobago

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What I'm looking for

I am looking for a role that challenges me and allows for professional growth.

I am Ranon Brazao, a dedicated professional with a strong background in sales, customer service, and management. My journey has equipped me with a diverse skill set that I leverage to enhance the customer experience and drive business success. I thrive in dynamic environments where I can engage with clients, understand their needs, and deliver tailored solutions.

Throughout my career, I have held various roles that have honed my abilities in communication, leadership, and teamwork. As a shop seller at MSC Cruises, I actively engaged with guests, promoted luxury products, and maintained accurate inventory records. My experience as a field representative and real estate agent further developed my skills in client relations and sales strategies, allowing me to guide clients through complex processes with ease.

I am passionate about continuous learning and professional growth. I am eager to contribute my expertise to an organization that values hard work and offers opportunities for advancement. My goal is to be part of a team that prioritizes quality service and innovative solutions.

Experience

Work history, roles, and key accomplishments

Current

Customer Service SME

Current

Teleperformance

Apr 2025 - Present (10 months)

Diagnose and resolve complex fintech issues (Plaid API connectivity and KYC verification) in a regulated environment; ranked in the Top 30 agents for five months and achieved #1 ranking by maintaining elite KPIs including optimized AHT and high CSAT and QA scores.

Customer Support Plaid API Troubleshooting KYC Quality Assurance AHT CSAT Escalation Management Regulatory Compliance

Shop Seller

MSC Cruises

Oct 2023 - Oct 2024 (1 year)

Engaged with guests to understand their needs and preferences while promoting and selling luxury goods, apparel, and accessories. Processed transactions, maintained inventory records, and contributed to a positive shopping experience.

Customer Service Sales Inventory Management Communication Team Collaboration

Courier

Odeliver

Feb 2023 - Jul 2023 (5 months)

Responsible for picking up packages and planning efficient delivery routes. Communicated with recipients to ensure timely delivery and logged daily activities.

Route Planning Communication Time Management Critical Thinking

Courier (Part-time)

Odeliver

Feb 2023 - Jul 2023 (5 months)

Picked up and delivered packages per daily manifests, planned efficient routes, communicated with recipients, and logged daily delivery activities to ensure timely fulfilment.

Route Planning Delivery Operations Time Management Package Handling Package handling