DGDonnalene Gill
@donnalenegill
Customer service professional with 6+ years of diverse experience.
Trinidad and TobagoWhat I'm looking for
I am a dedicated customer service professional with over 6 years of experience in various roles, including shift operator, cashier, and call center agent. My journey has equipped me with a robust skill set in customer service, sales, and administrative tasks, allowing me to contribute positively to any work environment.
Throughout my career, I have excelled in managing operational activities, resolving customer complaints, and ensuring high levels of customer satisfaction. My ability to multitask and prioritize effectively has been instrumental in maintaining organizational efficiency. I am passionate about enhancing my skills and knowledge while delivering exceptional service to customers.
Experience
Work history, roles, and key accomplishments
Shift Operator / Cashier/ CSR
Broadway Express Service Station
Supervised operational activities of pump attendants and delegated duties as necessary. Processed all cash, debit, and credit transactions for fuel dispensing electronically.
Sales Clerk
K. Chang General Store
Assisted customers with product questions and provided excellent customer service to close sales. Processed cash, debit, and credit transactions.
Call Centre Agent
IQOR
Managed and resolved customer complaints efficiently and effectively within transactions. Maintained a high SLA by responding to all calls, emails, and other relatable queries.
Sales Clerk
Revitalife Healthy Lifestyle Solutions
Attracted potential customers by answering product and service questions and suggesting information about other products. Managed and resolved customer-related queries, concerns, and escalations.
Education
Degrees, certifications, and relevant coursework
Arima Central Secondary
Secondary Education, General Studies
Grade: EDPM Grade 2, Food & Nutrition Grade 3, Social Studies Grade 3, English A Grade 3
Completed secondary education with a focus on various subjects. Achieved Grade 2 in EDPM and Grade 3 in Food & Nutrition, Social Studies, and English A.
Tech stack
Software and tools used professionally
Availability
Location
Trinidad and TobagoAuthorized to work in
Job categories
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