Open to opportunities

Tia Brandford

@tiabrandford

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Customer service specialist experienced in transactions, account management, and support.

Trinidad and Tobago

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What I'm looking for

I seek customer-facing roles that value clear communication, process adherence, teamwork, and opportunities to grow skills in account management and sales.

I am a dedicated customer service specialist with hands-on experience in transaction processing, account management, and client support across retail and call-center environments. I consistently follow company scripts and procedures to resolve issues efficiently and maintain high service standards.

My background includes inbound and outbound call roles where I engaged customers, conducted sales conversations, and updated account information using company systems. I have a track record of collaborating with teams to improve service delivery while maintaining professionalism and product knowledge.

I am currently pursuing a Diploma in Marine Science while bringing strong communication, multitasking, and CRM skills to roles that value customer satisfaction, accuracy, and adherence to process.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Vanus Investments Ltd

Dec 2023 - Aug 2025 (1 year 8 months)

Facilitated client inquiries and resolved concerns, managed and updated customer accounts, and processed transactions to maintain high service standards and accuracy.

Customer Service Account Management Transaction Processing CRM Communication Data Entry Team Collaboration

Outbound Call Center Agent

Call Serv

May 2023 - Aug 2023 (3 months)

Conducted outbound calls to engage potential customers using established scripts, demonstrating multitasking and professional communication to drive outreach efforts.

Outbound Calling Telemarketing Communication Multitasking Lead Qualification Customer Engagement

Call Center Agent

IQOR

Apr 2023 - May 2023 (1 month)

Handled inbound sales and product inquiries, resolved customer issues promptly, and maintained up-to-date product knowledge while adhering to company scripts and guidelines.

Inbound Sales Customer Service Product Knowledge Sales Closing CRM Phone Support

Bakery Attendant

Massy Stores

Dec 2021 - Dec 2021 (0 months)

Maintained bakery cleanliness and organization, assisted customers with product selection, monitored inventory, and ensured packaging met quality standards.

Customer Service Packaging Point of Sale Merchandising Quality Control

Education

Degrees, certifications, and relevant coursework

University of Trinidad and Tobago

Diploma in Marine Science, Marine Science (Coastal and Ocean Science)

Enrolled in a Diploma program in Marine Science (Coastal and Ocean Science).

Marabella North Secondary

A-Levels, A-Levels

Grade: Caribbean Studies – Grade 5; Information Technology Unit 1 – Grade 5; Information Technology Unit 2 – Grade 5

Activities and societies: Prefect; Creative Expressions Club; Reading Club; Environmental Club

Completed A-Levels in July 2020 with top grades in Caribbean Studies and Information Technology units.

Preysal Secondary

O-Levels, O-Levels

Grade: Mathematics – Grade 2; Biology – Grade 2; English – Grade 3; Additional Mathematics – Grade 3; Physics – Grade 3; Information Technology – Grade 3

Completed O-Levels in July 2018 with passing grades across mathematics, sciences, English, and information technology.