Tichinia Trotman

Lead and support frontline teams, maintain documentation accuracy and operational standards, and oversee daily task allocation and workflow coordination to meet SLAs.

Identified and engaged potential candidates to expand business opportunities and built relationships to maintain high engagement levels with prospects.

Provide administrative and logistical support, analyze performance metrics to generate reports that improve efficiency, and collaborate with managers to implement process improvements and support onboarding.

Oversaw daily operational workflows, maintained reporting and trackers, and ensured adherence to SLAs and quality standards while collaborating on process improvements.

Handled customer inquiries, provided solutions, maintained accurate records, and met call quality and performance metrics while escalating major issues as needed.

Reviewed insurance applications to assess risk and eligibility, assisted in underwriting decisions for new and renewal business, and maintained compliance documentation.

Resolved customer issues related to service plans and billing, managed accounts and processed service changes, and used customer service software to track interactions and improve delivery.

Managed daily store operations including inventory and cash handling, trained and mentored staff to enhance productivity and sales, and ensured compliance with store policies.

Managed store operations, inventory and cash handling, supervised staff, and trained team members to enhance sales performance and customer service.

Assisted in inventory control and staff coordination, provided customer service to drive sales and retention, and supported daily store management tasks.

Pursuing a Bachelor of Science in Psychology with expected completion in June 2027.

Grade: A

Activities and societies: Debate & choir

Completed High School diploma at Bishop Anstey with coursework preparing for tertiary study.