Tichinia Trotman
@tichiniatrotman
Admin and sales support specialist optimizing order management, documentation, and operational workflows.
What I'm looking for
I am an experienced administrative and sales support professional focused on order management, documentation control, and financial service environments.
I have led and supported frontline teams remotely, overseeing daily task allocation, performance trackers, onboarding, and coaching to maintain SLA adherence.
I manage high-volume order processing, verify sales order accuracy, coordinate escalations with internal stakeholders, and utilize CRM and Google Sheets to maintain accurate records.
I hold a Bachelor of Science (BSc) in Psychology and a high school diploma; I recommend and implement process improvements and internal automation to boost productivity and quality.
Experience
Work history, roles, and key accomplishments
Team Manager
Ascensos
Nov 2025 - Present (3 months)
Lead and support frontline teams, maintain documentation accuracy and operational standards, and oversee daily task allocation and workflow coordination to meet SLAs.
Client Scout
Ascensos
Mar 2024 - Present (1 year 11 months)
Identified and engaged potential candidates to expand business opportunities and built relationships to maintain high engagement levels with prospects.
Operations Support
Ascensos
Aug 2024 - Dec 2025 (1 year 4 months)
Provide administrative and logistical support, analyze performance metrics to generate reports that improve efficiency, and collaborate with managers to implement process improvements and support onboarding.
Team Manager
Ascensos
Mar 2024 - Aug 2024 (5 months)
Oversaw daily operational workflows, maintained reporting and trackers, and ensured adherence to SLAs and quality standards while collaborating on process improvements.
Call Center Agent
Ascensos
Sep 2023 - Mar 2024 (6 months)
Handled customer inquiries, provided solutions, maintained accurate records, and met call quality and performance metrics while escalating major issues as needed.
Underwriter in Training
Chase Financial Solutions
May 2022 - Aug 2023 (1 year 3 months)
Reviewed insurance applications to assess risk and eligibility, assisted in underwriting decisions for new and renewal business, and maintained compliance documentation.
Customer Service Representative
Digicel
Apr 2019 - Apr 2020 (1 year)
Resolved customer issues related to service plans and billing, managed accounts and processed service changes, and used customer service software to track interactions and improve delivery.
Store Manager
Shujin Clothing
Nov 2018 - Mar 2019 (4 months)
Managed daily store operations including inventory and cash handling, trained and mentored staff to enhance productivity and sales, and ensured compliance with store policies.
Store Manager
Skechers
Dec 2016 - Jul 2018 (1 year 7 months)
Managed store operations, inventory and cash handling, supervised staff, and trained team members to enhance sales performance and customer service.
Store Supervisor
Converse
Nov 2015 - Nov 2016 (1 year)
Assisted in inventory control and staff coordination, provided customer service to drive sales and retention, and supported daily store management tasks.
Education
Degrees, certifications, and relevant coursework
The University of the West Indies Open Campus
Bachelor of Science, Psychology
Pursuing a Bachelor of Science in Psychology with expected completion in June 2027.
Bishop Anstey
High School Diploma, General Secondary Education
2008 - 2013
Grade: A
Activities and societies: Debate & choir
Completed High School diploma at Bishop Anstey with coursework preparing for tertiary study.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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