I am looking for a remote role where I can contribute my customer service and administrative skills while continuing to grow professionally. I value a supportive work environment, clear communication, and opportunities to learn and take on new responsibilities.
Mustaq Ahmed
@mustaqahmed
Customer Relationship and Customer Service professional with 5+ years of experience in client support, business operations, and account management.
What I'm looking for
I am a customer service and administrative professional with experience handling customer inquiries, resolving issues, processing orders, and coordinating with different teams to ensure a positive customer experience. I have worked in remote environments and am comfortable using various communication and productivity tools to manage tasks efficiently and meet deadlines.
I am known for being dependable, detail oriented, and adaptable. I enjoy solving problems, improving processes, and building strong relationships with customers through clear and professional communication. My experience has helped me develop excellent organizational skills and the ability to manage multiple responsibilities while maintaining a high level of accuracy.
Outside of work, I have a keen interest in productivity, technology, and continuous learning. I enjoy exploring ways to improve efficiency, learning new skills, and taking on opportunities that contribute to both personal and professional growth.
Experience
Work history, roles, and key accomplishments
Senior Customer Relationship Executive
My3DSelfie Pvt Ltd
Jan 2023 - Present (3 years 5 months)
Improved first response time by 20% and increased repeat revenue by 15% through CRM management and escalation handling; maintained accurate customer records and streamlined support workflows.
Customer Relationship Manager
Jagatsukh Industries Pvt Ltd
Led a team of 5 to improve service efficiency by 25% and reduced churn through targeted engagement and retention strategies.
Customer Service Representative
Arvato Bertelsmann
Handled EasyJet customer support and escalations, improving resolution times and maintaining service quality under high-volume conditions.
Collection Executive
ELI Research India
Managed UK healthcare collections, consistently achieving 90% of targets and responsible for onboarding and training new hires to improve collections performance.
Education
Degrees, certifications, and relevant coursework
University of Delhi
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce at the University of Delhi, focusing on commerce and related subjects.
Advanced Diploma in Computer Application
Advanced Diploma in Computer Application, Computer Applications
Completed a one-year advanced diploma program covering computer applications and practical software skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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