Open to opportunities

Mustaq Ahmed

@mustaqahmed

Message

Customer relationship leader with 12 years driving support operations, retention, and process improvements.

India

Message

What I'm looking for

I am seeking a role where I can lead customer support operations, improve retention and processes, mentor teams, and drive measurable customer success.

I am a customer relationship and operations professional with 12 years of experience managing customer support, client retention, collections, and service operations for domestic and international clients. I specialize in CRM administration, escalation handling, upselling, and process optimization, and I have a strong record of improving response times, increasing repeat revenue, and reducing churn.

Across roles I have led teams, trained new hires, and managed collections and international support workflows. I am proficient with Zendesk, Zoho CRM, Salesforce, MS Excel, Mailchimp, Slack, and Zoom, and I focus on measurable improvements such as boosting first response time by 20% and increasing repeat revenue by 15%.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Relationship Executive

Current

My3DSelfie Pvt Ltd

Jan 2023 - Present (3 years)

Improved first response time by 20% and increased repeat revenue by 15% through CRM management and escalation handling; maintained accurate customer records and streamlined support workflows.

Customer Relationship Management CRM Administration Escalation Management Zendesk Zoho CRM Upselling Process Optimization

Customer Relationship Manager

Jagatsukh Industries Pvt Ltd

Led a team of 5 to improve service efficiency by 25% and reduced churn through targeted engagement and retention strategies.

Team Leadership Customer Support Operations Escalation Management CRM Administration Process Optimization MS Excel Stakeholder Management

Customer Service Representative

Arvato Bertelsmann

Handled EasyJet customer support and escalations, improving resolution times and maintaining service quality under high-volume conditions.

Customer Support Escalation Management Remote Support Zendesk Slack Zoom MS Excel

Collection Executive

ELI Research India

Managed UK healthcare collections, consistently achieving 90% of targets and responsible for onboarding and training new hires to improve collections performance.

Collections Client Communication Training Process Optimization CRM Administration MS Excel